Program Manager (California)

Logile, Inc.; United States; Hybrid; USD 120,000 - 160,000; Full time

Job summary

Logile, Inc. is seeking an experienced Program Manager to lead large-scale customer deployments of our workforce and operational productivity solutions.

You will coordinate cross-functional teams, develop comprehensive project plans, and manage milestones, budgets, and customer communications. The role requires five plus years in complex customer-facing programs, SaaS implementation experience, and travel to client sites in Southern California as needed.

Qualifications

• Based in the Greater Los Angeles or Inland Empire region by start date.
• BS/BA in Business Management or Industrial Engineering; MS/MA or PMP certifications is a plus.
• 5+ years of experience with large and complex customer-facing program management.
• Customer facing experience as part of cross-functional teams on large-scale software implementations and SaaS experience required.
• Experience with Workforce Management/Labor Management.
• Advanced proficiency in MS Office including Excel, PowerPoint, and Project.

Responsibilities

• Managing cross-functional deployment teams across Solution Analysts and Senior Consultants.
• Developing and administering project plans for software implementation and rollouts.
• Defining delivery team roles and project milestones.
• Coordinating with customer project management and ensuring on-time deliverables.
• Monitoring budgets and driving ROI through effective program governance.
• Building trusted advisory relationships with customers.

Skills

Project management

Customer-facing

Leadership

Communication

Problem-solving

Cross-functional collaboration

Strategic thinking

MS Office proficiency

Education

BS/BA in Business Management or Industrial Engineering

MS/MA or PMP certification (bonus)

Tools

MS Office Suite

Excel

PowerPoint

MS Project

Job description

About the Rol e

Logile’s Delivery team partners with retail clients of a wide variety and guides customers along their entire journey of the Logile Roadmap. As a part of Customer Experience, this team supports all client delivery engagements focused on improving operational efficiency, improving customer and employee experience, and implementing workforce management software. Program Managers oversee project deliveries, managing and coordinating the entire implementation of Logile’s solutions. They will also lead all project governance activities, helping to manage key project processes, identifying and managing issues and risks, and ensuring all project documentation is kept up to date. Program Managers have more experience and proficiency than Project Managers, which enables them to lead larger and/or more complex projects than a Project Manager.

Logile has an established and growing customer base in California and surrounding areas. To facilitate effective delivery and customer support, this role is based in Southern California and must be willing to regularly travel on-site to customers.

Responsibilities

• Managing cross-functional deployment teams comprised of Solution Analysts, Solution Consultants, Senior Solution Consultants, Data Engineers and Trainers.
• Developing and administering project plans encompassing all phases of software or solution implementation, training, change management, and roll out.
• Gaining baseline proficiency in the use and configuration of all Logile software modules.
• Defining delivery team and customer team roles and responsibilities.
• Establishing clearly defined project milestones and delivering steering team updates of milestone progress and risk mitigation.
• Coordinating with customer project management to schedule required customer team activities.
• Ensuring quality and timely completion of all deliverables.
• Assessing program performance with the aim to maximize ROI for the customer.
• Developing a trusted business advisory relationship with customers.
• Monitoring project time and expense budgets and holding team members accountable for compliance.

Program Managers are also asked to contribute to Logile’s company growth in a variety of areas including but not limited to:

• Cross functional collaboration to develop customer training plans and long-term Help Desk support.
• Sharing ideas for best practices for delivery approaches.
• Identifying system enhancements that will benefit current and future customers.
• Supporting sales and business development.

Qualifications

• Location and regional travel requirements: Candidates must be based in the Greater Los Angeles or Inland Empire region by their start date. Preferred locations include Los Angeles County, northern Orange County, the San Bernardino Valley, and nearby Riverside County communities.
• B.S./B.A. diploma in Business Management or Industrial Engineering; MS/MA or PMP certifications is a plus.
• Must have a broad knowledge of project management methodologies.
• The ability to understand the wider objectives of the program, such as business and strategic goals.
• Over 5 years of experience with large and complex customer-facing program management, preferably within the retail industry.
• Customer facing experience as part of a cross-functional teams on a large-scale software implementations and SaaS experience required.
• Experience with Workforce Management/Labor Management.
• Advanced proficiency in MS Office Suite including experience developing project plans and reports in platforms such as Excel, PowerPoint, and Project.
• Outstanding leadership, problem-solving, organizational, and communication skills.
• Demonstrated ability to solve complex organizational problems.
• Travel will occur as needed, when travel is not required the working location will be from home, provided there is reliable internet connectivity.

Equal Opportunity Statement

Logile is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic.