Program Manager

Delaplex; California; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Delaplex, Inc. is seeking an experienced Project/Program Manager to lead cross-functional deployment teams for software implementations and SaaS rollouts in the Greater Los Angeles region.

You will develop detailed project plans, define roles, milestones, and risk plans while coordinating with customer management to ensure on-time, on-budget delivery. The role requires 5+ years of customer-facing program management in retail or SaaS, a strong grasp of PM methodologies, and the ability to travel

Qualifications

• Experience leading large-scale customer-facing programs or SaaS implementations.
• Strong knowledge of project management methodologies and best practices.
• Ability to align program goals with business strategy and ROI.
• Willingness to travel as needed, with home-based work when not traveling.

Responsibilities

• Manage cross-functional deployment teams across Solution Analysts, Solution Consultants, Data Engineers and Trainers.
• Develop and administer project plans covering all implementation, training, change management and rollout phases.
• Define delivery team roles and establish milestones with risk mitigation updates.
• Coordinate with customer project management to schedule activities and ensure timely deliverables.
• Monitor budgets and program performance to maximize customer ROI and value.

Skills

Project management

Cross-functional leadership

SaaS implementations

Stakeholder communication

Risk management

Data-driven decisions

MS Office proficiency

Travel flexibility

Education

B.S./B.A. in Business Management or Industrial Engineering

MS/MA or PMP certification

Tools

MS Project

Excel

PowerPoint

Job description

Responsibilities

• Managing cross-functional deployment teams comprised of Solution Analysts, Solution Consultants, Senior Solution Consultants, Data Engineers and Trainers.
• Developing and administering project plans encompassing all phases of software or solution implementation, training, change management, and roll out.
• Gaining baseline proficiency in the use and configuration of all Logile software modules.
• Defining delivery team and customer team roles and responsibilities.
• Establishing clearly defined project milestones and delivering steering team updates of milestone progress and risk mitigation.
• Coordinating with customer project management to schedule required customer team activities.
• Ensuring quality and timely completion of all deliverables.
• Assessing program performance with the aim to maximize ROI for the customer.
• Developing a trusted business advisory relationship with customers.
• Monitoring project time and expense budgets and holding team members accountable for compliance
• Cross functional collaboration to develop customer training plans and long-term Help Desk support.
• Sharing ideas for best practices for delivery approaches.
• Identifying system enhancements that will benefit current and future customers.
• Supporting sales and business development.

Qualifications

• Location and regional travel requirements: Candidates must be based in the Greater Los Angeles or Inland Empire region by their start date. Preferred locations include Los Angeles County, northern Orange County, the San Bernardino Valley, and nearby Riverside County communities.
• B.S./B.A. diploma in Business Management or Industrial Engineering; MS/MA or PMP certifications is a plus.
• Must have a broad knowledge of project management methodologies.
• The ability to understand the wider objectives of the program, such as business and strategic goals.
• Over 5 years of experience with large and complex customer-facing program management, preferably within the retail industry.
• Customer facing experience as part of a cross-functional teams on a large-scale software implementations and SaaS experience required.
• Experience with Workforce Management/Labor Management.
• Advanced proficiency in MS Office Suite including experience developing project plans and reports in platforms such as Excel, PowerPoint, and Project.
• Outstanding leadership, problem-solving, organizational, and communication skills.
• Demonstrated ability to solve complex organizational problems.
• Travel will occur as needed, when travel is not required the working location will be from home, provided there is reliable internet connectivity.