Program Manager, Akeela House 3.5 Residential SUD Program

Holland America-Princess (Holland America Dawson City Inn); Anchorage (AK); On-site; USD 90,000 - 120,000; Full time

Job summary

Holland America-Princess (Holland America Dawson City Inn) in Alaska is seeking a Program Manager to lead the day-to-day clinical and operational management of the ASAM 3.5 residential program, ensuring a structured, high-intensity SUD treatment environment with integrated co-occurring services.

The role emphasizes clinical stabilization, engagement, and adherence to ASAM 3.5, with responsibility for supervision, admissions coordination, and quality assurance in a regulated setting.

Qualifications

• Bachelor’s degree or higher in psychology, human services, social work or related field.
• Current CDC I, CDC II or CDCS certification is required.
• Minimum 2 years residential SUD treatment experience.
• Minimum 2 years supervisory experience.
• Knowledge of ASAM 3.5 and structured programming.
• Strong leadership, organization, and communication skills.
• Ability to support co-occurring services within scope.

Responsibilities

• Oversee daily operations of the ASAM 3.5 residential program to ensure structure, consistency, and efficiency.
• Ensure program schedules, group services, and daily routines are implemented as designed.
• Monitor staff assignments, coverage, and daily program flow.
• Identify and address operational issues impacting program delivery.
• Ensure delivery of structured SUD treatment aligned with ASAM 3.5, including co-occurring services.
• Monitor engagement, participation, and treatment progress.
• Support clinical decision-making and level of care transitions.
• Ensure adherence to ASAM 3.5 requirements and structured programming.
• Monitor clinical hours, group delivery, and treatment expectations.
• Ensure consistency in services and treatment planning.
• Address deviations and implement corrective actions.
• Support admissions and intake scheduling with Intake Coordinator.
• Ensure timely admissions appropriate for ASAM 3.5.
• Facilitate step-down transitions to 3.1.
• Identify barriers to engagement and retention.
• Supervise clinical and administrative staff.
• Manage scheduling, coverage, and staff expectations.
• Provide coaching and reinforce program standards.
• Support onboarding and training.
• Ensure documentation meets regulatory and payer requirements.
• Monitor treatment plans, services, and compliance.
• Address issues and support corrective actions.

Skills

Leadership

Organization

Communication

ASAM 3.5 knowledge

Supervisory experience

Staff coaching

Co-occurring services

Education

Bachelor’s degree in psychology, human services, social work or related field

CDC I/II/CDCS certification

Job description

Position Summary:

The Program Manager for Akeela House is responsible for the day-to-day clinical and operational management of the ASAM 3.5 residential program. This role ensures delivery of structured, high-intensity substance use disorder (SUD) treatment services, including integrated co-occurring mental health services. The position focuses on clinical stabilization, engagement, and maintaining a highly structured treatment environment.

Key Responsibilities:

Program Operations and Execution

• Oversee daily operations of the ASAM 3.5 residential program to ensure structure, consistency, and efficiency.
• Ensure program schedules, group services, and daily routines are implemented as designed.
• Monitor staff assignments, coverage, and daily program flow.
• Identify and address operational issues impacting program delivery.

Clinical and Service Delivery Oversight

• Ensure delivery of structured SUD treatment aligned with ASAM 3.5, including co-occurring services.
• Ensure minimum 20 clinical hours per week per client.
• Monitor engagement, participation, and treatment progress.
• Support clinical decision-making and level of care transitions.

Program Fidelity and ASAM Alignment

• Ensure adherence to ASAM 3.5 requirements and structured programming.
• Monitor clinical hours, group delivery, and treatment expectations.
• Ensure consistency in services and treatment planning.
• Address deviations and implement corrective actions.

Admissions, Referrals, and Program Flow

• Support admissions and intake scheduling with Intake Coordinator.
• Ensure timely admissions appropriate for ASAM 3.5.
• Facilitate step-down transitions to 3.1.
• Identify barriers to engagement and retention.

Staff Supervision and Development

• Supervise clinical and administrative staff.
• Manage scheduling, coverage, and staff expectations.
• Provide coaching and reinforce program standards.
• Support onboarding and training.

Quality, Compliance, and Documentation

• Ensure documentation meets regulatory and payer requirements.
• Monitor treatment plans, services, and compliance.
• Address issues and support corrective actions.

Positions Supervised:

• Primary Counselor(s)
• Floor Counselor
• Clinical Associate(s)
• Program Assistant

Essential Skills-Any Equivalent Combination of Knowledge, Skills, Abilities, Education & Experience:

• Bachelor’s degree in psychology, human services, social work or related field preferred.
• Current CDC I, CDC II or CDCS is required.
• Minimum 2 years residential SUD treatment experience required.
• Minimum 2 years supervisory experience required.
• Knowledge of ASAM 3.5 and structured programming.
• Strong leadership, organization, and communication skills.
• Ability to support co-occurring services within scope.