Program Director

Vipservices; New York (NY); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Sign-On Bonus $3,000-$4,000

Job summary

Vip Community Services seeks a senior leader to manage and support human services operations in New York. The role oversees regulatory compliance, policy implementation, CQI, and staff management for a residential or outpatient program.

The position requires a graduate degree and QMHP credentials, with 3+ years in a substance use/mental health setting. Strong communication, trauma‑informed care, and proficiency with EHRs are essential, with on‑call responsibilities as needed.

Qualifications

• Graduate degree and QMHP designation required.
• Three years admin or clinical experience in substance use/mental health setting.
• Experience in an OASAS certified facility preferred.
• Trauma‑informed care and evidence‑based practice experience preferred.

Responsibilities

• Ensure clinical services meet regulatory requirements (OASAS & VIP CPS standards).
• Plan and implement policies, procedures, and CQI initiatives.
• Oversee personnel actions: hiring, evaluations, promotions, and separations.
• Maintain program information systems and timely reporting to regulators.

Skills

Regulatory compliance

Leadership

Communication skills

Bilingual Spanish

Computer literacy

Education

Graduate degree in Social Work or related

Qualified Mental Health Professional certification

Tools

Electronic Health Records

Microsoft Office

Job description

Description

*Sign-On Bonus $3,000- $4,000*

A. Manage and Support Human Services Operation

• Ensure clinical services meet regulatory requirements of OASAS and VIP Community Services standards.
• Plan, interpret and ensure implementation of all policies and procedures.
• Comply with all OASAS regulations and participate in the certification process.
• Ensure clinical and operational support coverage for facility and maintain on-call telephone accessibility.
• Responsible for all personnel actions, including interviewing, hiring, evaluation, promotion, disciplinary action and separation of program staff.
• Provide and implement formal orientation plan to newly hired staff.
• Oversee record and recording systems providing for proper service control and standards, including OASAS and other regulatory agencies.
• In collaboration with the facilities department, responsible for ensuring the overall cleanliness, maintenance and security of the facility; ensure compliance with safety and physical plant standards.
• Ensure an active, accurate program information system(s).
• Act as consumer advocate, assuring that all consumers’ rights are respected and that all grievances and complaints are addressed in a timely and equitable manner in accordance with all applicable laws and regulations.
• Participate in continuous quality improvement (CQI) activities and agency wide CQI committee and ensure CQI and Incident Management plans are implemented.
• Plan with other agencies and develop methods of inter-agency work.
• Advise Chief Program Officer and Human Resources on personnel matters.
• Ensure accurate reporting to regulatory agencies and internal sources in accordance with regulations and indicated timeframes.
• Maintain statistical data to allow for efficient reporting including weekly census, monthly reports, STARS reporting, etc.
• Make recommendations to the Chief Program Officer on matters concerning the physical plant operations and resources.

B. Plan and Manage Financial Control Measures

• In collaboration with the finance department, implement budget and accounting systems and fiscal controls.
• Monitor with assistance from the finance department billing and payroll functions.
• Monitor and maintain the fiscal condition of the program and ensure adequate resources.
• Monitor inventory controls and supplies and ensure internal controls are maintained.

C. Maintain a Positive Image for the Organization in the Community and in State and National Organizations

• Act as liaison to funding and referral sources, the community‑at‑large, and the executive staff.
• Promote good community relations through involvement in community affairs and establishment of community outreach programs.
• Take an active part in relevant local, state and national committees and functions.

D. Participate in Job Training and Education Programs, Meetings and Committees

• Attend in-service trainings and seminars annually to further professional development.
• Chair case conferences, interdisciplinary team meetings and staff meetings.
• Participate in various committees and meetings as requested.
• Maintain a high level of industry knowledge and keep the Chief Program Officer aware of changes required/recommended in agency operations.

Requirements

• Graduate degree (Social Work, Mental Health Counseling, Psychology, etc.) and Qualified Mental Health Professional (e.g., LCSW, LMSW, LMHC, CRC, Ph.D., MSN, CASAC etc.) required.
• Three (3) years administrative or clinical experience working within a substance use/mental health disorder treatment setting required.
• Experience in an OASAS certified residential facility preferred.
• Experience with trauma‑informed systems of care and the implementation of evidence‑based practices preferred.
• Proficiency with computer operation (Microsoft Word, Excel, Electronic Health Record and Outlook programs).
• Excellent written and oral communication skills.
• Bilingual, ability to speak Spanish desirable.
• Must be able to work a flexible schedule.
• This position will require availability as needed including on‑call responsibilities.