Program Manager- AI/IVR

BridgeView; United States; On-site; USD 150,000 - 190,000; Full time

Job summary

BridgeView seeks a Senior Project Manager to drive end-to-end AI and cloud transformation programs, aligning technical workstreams with business strategy to deliver measurable value. You will lead cross-functional teams across product, engineering, security, and risk to ensure governance and timely delivery.

This role requires 10+ years of program leadership, PMP, and strong stakeholder communication at the executive level, with hands-on experience in AI-enabled initiatives and AWS-based

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• PMP certification is preferred.
• 10+ years of progressive project/program management experience.
• Experience leading AI-enabled transformation programs.
• Experience delivering solutions on AWS or comparable cloud platforms.
• Agile, hybrid, and/or scaled delivery experience.

Responsibilities

• Own end-to-end program delivery from concept through transition to operations.
• Develop integrated program plans, schedules, estimates, resource plans, budgets, and executive status reporting.
• Establish program governance, decision rights, escalation paths, and operating rhythms that promote transparency and accountability.
• Serve as primary contact for executive sponsors, product owners, engineering, architecture, security, risk, operations, vendors, and stakeholders.
• Lead AI and Conversational AI workstreams, aligning use cases, capabilities, and human-in-the-loop controls with strategic goals.
• Partner with AI, data, security, legal, compliance, and risk stakeholders to embed responsible AI governance and model risk management into the delivery plan.
• Provide program leadership for AI-based solutions, balancing security, resiliency, scalability, integration, cost, and delivery timelines.
• Oversee IVR and voice channel modernization, managing design, integration, testing, migration, and operational readiness.
• Coordinate cross-workstream dependencies among AI, cloud, APIs, data, contact center platforms, security controls, and business processes.
• Translate technical complexity into clear business implications for senior stakeholders.
• Identify, assess, and actively manage program risks, issues, and dependencies, developing mitigation and contingency plans.
• Create executive-ready reporting and dashboards communicating progress, forecast, financial health, risks, and benefits.

Skills

PMP certification

Project management

AI transformation

Stakeholder communication

Budgeting and forecasting

Vendor management

Risk management

Agile delivery

Education

Bachelor's degree in business, computer science, information systems, engineering, or related field

Tools

AWS

Job description

Senior Project Manager drives end‑to‑end AI and cloud transformation programs, aligning technical workstreams with business strategy to deliver measurable value. The role oversees governance, risk, and stakeholder communication across complex, cross‑functional initiatives.

Key Responsibilities:

• Own end‑to‑end program delivery from concept through transition to operations.
• Develop integrated program plans, schedules, estimates, resource plans, budgets, and executive status reporting.
• Establish program governance, decision rights, escalation paths, and operating rhythms that promote transparency and accountability.
• Serve as primary point of contact for executive sponsors, product owners, engineering, architecture, security, risk, operations, vendors, and stakeholders.
• Lead Agentic AI and Conversational AI workstreams, aligning use cases, capabilities, and human‑in‑the‑loop controls with strategic goals.
• Partner with AI, data, security, legal, compliance, and risk stakeholders to embed responsible AI governance and model risk management into the delivery plan.
• Provide program leadership for AI‑based solutions, balancing security, resiliency, scalability, integration, cost, and delivery timelines.
• Oversee IVR and voice channel modernization, managing design, integration, testing, migration, and operational readiness.
• Coordinate cross‑workstream dependencies among AI, cloud, APIs, data, contact center platforms, security controls, and business processes.
• Translate technical complexity into clear business implications for senior stakeholders.
• Identify, assess, and actively manage program risks, issues, and dependencies, developing mitigation and contingency plans.
• Create executive‑ready reporting and dashboards communicating progress, forecast, financial health, risks, and benefits.

Qualifications:

• Bachelor’s degree in business, computer science, information systems, engineering, or related field, or equivalent experience.
• Project Management Professional (PMP) certification.
• 10+ years of progressively responsible project/program management experience, including leadership of large, complex, cross‑functional technology implementations.
• Demonstrated industry experience leading AI‑enabled transformation programs, preferably involving Agentic AI, Conversational AI, virtual assistants, intelligent automation, or generative AI.
• Working knowledge of AI solution delivery concepts, including model/service integration, prompt and conversation design considerations, retrieval/knowledge integration, evaluation, guardrails, observability, and responsible AI controls.
• Experience delivering solutions on AWS or comparable enterprise cloud platforms and collaborating with cloud architects and engineering teams on architecture, security, resiliency, scalability, and cost decisions.
• Strong knowledge of systems development methodologies and experience with requirements, solution delivery, testing, implementation, and operational transition.
• Experience operating in Agile, hybrid, and/or scaled delivery environments and coordinating multiple teams with interdependent backlogs and milestones.
• Strong financial and vendor management skills, including forecasting, budget management, resource planning, statements of work, and delivery accountability.
• Strong analytical, documentation, facilitation, negotiation, and executive presentation skills.

Preferred Skills:

• Experience leading IVR, contact center, telephony, voice bot, or conversational customer service implementations
• Experience with platform migration or modernization