Product Project Manager

Harvey Nash; Rosemead (CA); Hybrid; USD 69,000 - 74,000; Full time

Benefits offered by this job

401(k) with 25% company match

Roth 401(k) option

Job summary

Harvey Nash is seeking an experienced IVR/IVA Product Analyst to support discovery, analysis, migration, configuration, testing, and readiness of IVR and IVA platforms. The role emphasizes translating business needs into objectives, backlog items, and actionable requirements while collaborating with business and technology stakeholders.

The position, titled Product Delivery Manager II, is a 12‑month contract located in Rosemead, CA with a hybrid work arrangement.

Qualifications

• 3+ years of experience in product management, digital product delivery, customer experience, contact‑center technology, or related fields.

Responsibilities

• Translate broad business needs into clear product objectives, backlog items, and actionable recommendations.

Skills

Product management

Digital product delivery

Customer experience

Contact-center technology

Conversational AI

Agile delivery

Backlog management

Stakeholder collaboration

Requirements gathering

Communication skills

Job description

We are looking for an experienced IVR / IVA Product Analyst to support the discovery, analysis, migration, configuration, testing, and operational readiness of IVR and Intelligent Virtual Assistant (IVA) platforms.

The ideal candidate will have hands‑on experience with IVR, IVA, conversational AI, contact‑center platforms, digital self‑service, customer journeys, and Agile product delivery. This role requires someone who can translate broad business needs into clear product objectives, backlog items, requirements, and actionable recommendations while working closely with business and technology stakeholders.

Here are some of the specific details:

Job Title: Product Delivery Manager II

Job Duration: 12 months

Job Location: Rosemead, CA (Hybrid)

REQUIRED SKILLS:

• 3+ years of experience in product management, digital product delivery, customer experience, contact‑center technology, conversational AI, or related fields.
• Hands‑on experience with IVR, IVA, chatbots, conversational AI, contact‑center platforms, or digital self‑service.
• Experience with customer journey and conversational experience initiatives.
• Ability to translate broad business requests into clear product objectives and manageable backlog items.
• Experience managing or supporting a product backlog in an Agile/iterative delivery environment.
• Strong ability to identify gaps, challenge assumptions, and separate customer problems from proposed solutions.
• Experience facilitating decisions across business and technology stakeholders.
• Ability to define scope, identify required versus optional capabilities, and communicate tradeoffs.
• Strong written and verbal communication skills.
• Ability to manage complex work involving multiple stakeholders, dependencies, and delivery teams.
• Ability to prepare concise recommendations for senior product leadership.

Preferred Skills

• Generative AI and agentic customer‑service experience.
• Experience in regulated or high‑volume customer‑service environments.
• Familiarity with backlog‑management and journey‑visualization tools.

A reasonable, good faith estimate of the minimum and maximum for this position is $50/hr to $54/hr on w2.

401(k) Retirement Plan:

Our employees work hard, which is why Harvey Nash is proud to contribute to their hard‑earned savings with a 401(k) retirement plan that includes a 25% company match on all deferrals. We also offer a Roth 401(k) for even more flexibility.

About us:

Harvey Nash is a national, full‑service talent management firm specializing in technology positions. Our company was founded with a mission to serve as the talent partner of choice for the information technology industry.

Our company vision has led us to incredible growth and success in a relatively short period of time and continues to guide us today. We are committed to operating with the highest possible standards of honesty, integrity, and a passionate commitment to our clients, consultants, and employees.

We are part of Nash Squared Group, a global professional services organization with over forty offices worldwide.

For more information, please visit us at https://www.harveynashusa.com/