Program Manager 3 (CV40-221) - Operations Division

Volunteers of America Delaware Valley; Camden (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Volunteers of America Delaware Valley is seeking a Program Manager 3 to join our dynamic team. The role involves supervising program staff, coordinating recruitment and training, and ensuring safety and compliance within the facility.

The successful candidate will oversee staff performance evaluations, attendance at training sessions, and collaboration with the Director and outside agencies to meet client needs. A strong focus on client well-being and operational excellence is essential.

Qualifications

• Must have a minimum of a High School Diploma or GED.
• At least 6 months experience as an agency program assistant is preferred or two years of human services experience with supervisory experience.
• Effective written and verbal communication skills.
• Basic computer experience is preferred.

Responsibilities

• Coordinate supervision of Program Assistants and other staff, including recruitment, interviewing, and scheduling.
• Oversee security and safety of the facility and ensure daily operations run smoothly.
• Provide on-site staff development and training, including performance evaluations.
• Schedule and conduct staff meetings and ensure adherence to policies and procedures.
• Monitor medication processes and maintain documentation in the Medication Log.
• Collaborate with Director and outside agencies to meet residents’ needs.

Skills

Verbal communication

Written communication

Supervisory experience

Interpersonal skills

Team coordination

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

Volunteers of America Delaware Valley is looking to hire a Program Manager 3 to join our highly dynamic and growing team. They will report to the Director and will become a vital part of their treatment team of the facility.

The responsibilities are managerial in function, with the coordination of overall supervision of Program Assistants and other assigned staff including but not limited to recruitment, interviewing and hiring, training, evaluating, and scheduling. The Program Manager oversees on‑going security and safety of the facility, accountability for the resident population, and supervising the orientation of all new residents.

They will take responsibility for a diverse range of managerial matters including the coordination and overall supervision of Program Assistants, and other staff, who take “hands on” responsibility for the coordination and provision of services tailored to the specific needs of clients. They will be responsible for team member recruitment, interviewing, hiring, training, evaluating, and activity scheduling. They will oversee on‑going security and safety of clients including the supervision of all new client orientation procedures.

The successful candidate will complete performance evaluations and assist the Director in conducting on‑site training and staff development programs. They will have strong interpersonal skills and the capacity to interact effectively with clients, other team members, and outside agencies.

Scope Of Duties

• Interact (verbally and non‑verbally) with clients, staff, and community members professionally with respect and courtesy.
• Maintain client and staff confidentiality in compliance with administrative policies and procedures.
• Attend and participate at regularly scheduled staff meetings, supervisory conferences, and training sessions.
• Supervise assigned staff including the completion of performance evaluations and regularly scheduled supervisory sessions.
• Assist Director in conducting on‑site training and staff development programs.
• Assess training needs of assigned staff, schedule training as needed, and ensure attendance at scheduled training.
• Create staff coverage schedules and arrange for emergency coverage when necessary.
• Respond to all pages and calls from program staff.
• Provide emergency coverage when necessary.
• Coordinates community service projects as assigned.
• Assess operational needs of the facility and solicit competitive bids for facility equipment.
• Ensure fire safety compliance.
• Collaborate with outside agencies to meet the needs of the facility with Director's approval.
• Ensure facility cleanliness.
• Schedule and conduct regular facility inspections.
• Conduct contraband searches of the facility under the Director's supervision.
• Document facility maintenance and life safety equipment needs as per (Central Maintenance) policy.
• Prepare and submit bi‑weekly payroll information (time sheets and all personnel actions) on assigned staff in the required time frame.
• Oversee the security of the facility and monitor the sign in/out procedures.
• Oversee bed arrangements for all new residents, as well as residents requesting transfer into another living area.
• Responsible for ensuring adequate meals are available for clients.
• Oversee the monitoring of all medication to clients and the documentation in the Medication Log.
• Provide support to the Director.
• Facilitate and/or co‑facilitate House Meetings.
• Any duties assigned by Supervisor/Director.

Essential Functions

• Occasionally required to smell, stoop.
• Regularly required to use hands to handle or feel.
• Frequently required to reach.
• Regularly required to stand, walk, sit, talk, and hear.
• Occasionally required to lift and move up to 25 lbs.
• Regularly required to lift and move up to 10 lbs.
• Ability to observe an areas that can be seen up and down or to the left and right while eyes remain on a given point.
• Ability to see clearly at 20 inches or less.
• Ability to see clearly at 20 feet or more.
• Ability to identify or distinguish colors.

Credentials/Abilities

• Must have a minimum of a high school diploma or a GED;
• A minimum of 6 months experience as a agency program assistant is preferred or two years of human services experience and previous supervisory experience
• Effective written and verbal communication skills
• Basic computer experience is preferred.

Only those applicants with a minimum of a High School Diploma or GED should apply.

EEO of "Individuals with Disabilities" and "Veteran Status"/AA