Program Manager

Volunteers of America Delaware Valley; Gloucester Township (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

Volunteers of America Delaware Valley is seeking a Program Manager in Gloucester Township, NJ. The role involves supervising Care Managers, managing facility safety and security, recruiting and training staff, and ensuring compliance with regulations. Candidates should have a minimum of a high school diploma, two years of human services experience, and possess effective communication skills. A valid driver's license is required. This position plays a crucial role in maintaining a supportive environment for clients and staff.

Qualifications

• Minimum of two years of human services experience.
• Two years previous supervisory experience.
• Must possess valid drivers’ license.

Responsibilities

• Supervise Care Managers and other assigned staff.
• Recruit, interview, hire, and train staff.
• Oversee facility security and safety.
• Ensure compliance with fire safety standards.
• Manage payroll information for assigned staff.
• Interact with clients, staff, and community members professionally.

Skills

Effective communication skills

Basic computer experience

Supervisory skills

Education

High School diploma or equivalent

Job description

Location

Lakeland Trans Hsg, 125 County House Rd., Regan Bldg., Blackwood, NJ 08012, USA

Responsibilities

Responsibilities include overall supervision of Care Managers and other assigned staff. Recruitment, interviewing and hiring, training, evaluating, and scheduling staff. The Program Manager also oversees on‑going security and safety of the facility, accountability for the resident population, and supervising the orientation of all new residents and staff.

Scope of Duties

• Supervise assigned staff including the completion of performance evaluations and regularly scheduled supervisory sessions.
• Assist Director in conducting on-site training and staff development programs.
• Assess training needs of assigned staff, schedule training as needed, and ensure attendance at scheduled training.
• Create monthly staff coverage schedules and arrange for call out and emergency coverage when necessary.
• This position requires on call duties. Respond to all pages and calls from program staff.
• Provide emergency coverage when necessary.
• Ensure fire safety compliance.
• Collaborate with outside agencies to meet the needs of the facility with Director's approval.
• Ensure facility cleanliness.
• Schedule and conduct regular facility inspections.
• Conduct contraband searches of the facility under the Director's supervision.
• Document facility maintenance and life safety equipment needs as per (Central Maintenance) policy.
• Prepare and submit bi-weekly payroll information (time sheets and all personnel actions) on assigned staff in the required timeframe.
• Oversee the security of the facility and monitor the sign in/out procedures.
• Oversee bed arrangements for all new residents, as well as residents requesting transfer into another living area.
• Responsible for ensuring adequate meals are available for clients.
• Oversee the monitoring of all medication to clients and the documentation in the Medication Log. Ensure shift change is occurring daily.
• Provide support to the Director.
• Facilitate and/or co‑facilitate House Government meetings.
• Interact (verbally and non‑verbally) with clients, staff, and community members professionally with respect and courtesy.
• Maintain client and staff confidentiality in compliance with administrative policies and procedures.
• Attend and participate at regularly scheduled staff meetings, supervisory conferences, training sessions and meetings as required.
• Other duties as assigned.

ADA Essential Functions

• Occasionally required to smell, stoop.
• Regularly required to use hands to handle or feel.
• Regularly required to reach.
• Regularly required to stand, walk, sit, talk and hear.
• Regularly required to lift and move up to 10 lbs.
• Ability to see clearly at 20 inches or less.
• Ability to observe an area that can be seen up and down or to the left and right while remain fixed on a given point.

Qualifications

High School or better.

Experience

Minimum of a high school diploma or equivalent. Minimum of two years of human services experience and two years previous supervisory experience. Possess effective written and verbal communication skills and basic computer experience. Must possess valid drivers’ license.

Licenses & Certifications

Valid Drivers License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.