Program Assistant - Fletcher House

Volunteers of America Delaware Valley; Camden (NJ); On-site; USD 36,000 - 60,000; Full time

Job summary

Volunteers of America Delaware Valley seeks a dedicated staff member to ensure ongoing facility security and client supervision. The role includes directing daily routines, managing logs, and coordinating with staff to uphold safety policies and program guidelines.

The position requires strong communication, reliability, and the ability to monitor and document client activities, sign-in/out procedures, and emergency responses. A valid driver’s license is often needed for transportation duties.

Qualifications

• High School diploma or equivalent is required or preferred based on context.
• Excellent written and verbal communication skills.
• Ability to interact appropriately with clients and staff.

Responsibilities

• Complete hourly rounds of the facility and document conditions.
• Oversee volunteers and community service activities.
• Conduct life skills workshops as assigned.
• Provide basic supplies to new residents.
• Monitor client census and report to funding sources as required.
• Manage sign-in/out procedures and logs for clients.
• Initiate emergency follow-up if residents are late or absent.
• Orient new clients to facility rules and safety procedures.
• Coordinate meal distribution and address any issues.
• Inventory client personal property upon program termination.
• Monitor and document client medications.
• Schedule and log medical appointments for clients.
• Ensure daily chores are completed and cleaning supplies are stocked.
• Conduct safety inspections and contraband searches as per policy.
• Log visits and inquiries in a professional manner.
• Conduct monthly fire drills and safety checks.

Skills

Written communication

Verbal communication

Interpersonal skills

Education

High School diploma or equivalent

Job description

Responsibilities include on-going security of the facility, accountability for the client population, supervision and support of all clients in their daily routine and chore assignments. Orientation of new clients, monitoring client curfews and/or furlough, answer and log all phone calls and filing all necessary paperwork and documentation.

SCOPE OF DUTIES:

• Complete hourly rounds of the facility, document facility conditions, and complete head count.
• Oversee/monitor volunteers and community service activities.
• Conduct life skills workshops as assigned.
• Prepare room for incoming residents. Provide to each new resident hygiene products, sheet(s), blanket(s), pillow(s), etc.
• Review and verify the facility census at beginning and completion of each tour of duty. Relay census to funding source by mandated times each day.
• Monitor the sign in and sign out procedure for all clients.
• Initiate emergency follow-up procedure when clients are late in returning to the facility or are absent without authorization.
• Conduct orientation of all new clients to the facility. The Orientation shall include a review of rules and regulations, a general intake, and a review of fire safety and emergency procedures.
• Coordinate meal distribution to clients and work with supervisor in handling any problems with meals and meal distribution.
• Conduct inventory of client personal property upon termination from the program.
• Monitor medication to clients and document in the Medication Log.
• Schedule and document medical appointments for clients as needed with institution or providers; make the appropriate log entry of assigned clients and notify clients of their respective appointment dates and times.
• Ensure and document the completion of all assigned client chores. Ensure cleaning supplies are available.
• Conduct inspections and contraband searches of the entire facility in compliance with operational policies and procedures.
• Conduct random searches of clients and/or personal property as clients enter or leave the facility in compliance with Operational Policies and Procedures.
• Assure all visitors sign in and sign out of the Visitor's Log. Include the purpose of the visit.
• Log phone calls and respond to inquiries in an appropriate manner, and in compliance with operational policy and procedures.
• Conduct monthly fire drills as assigned and complete documentation.
• Conduct regular fire/safety checks of the facility; monitor all safety and emergency equipment; generate work orders to Central Maintenance for facility repairs.
• Make appropriate entries in daily log: Entries shall convey information concerning clients, building conditions, and/or other significant information. Each entry shall include the date and the time of entry and be signed by the writer.
• Transport and/or escort clients as directed.
• Document all disciplinary or special incidents involving clients and submit all appropriate forms to supervisor.
• Provide support to case management function.
• Fulfill obligation of training agreements entered for core curriculum programs.
• Interact with all clients, staff and community members with respect and courtesy.
• Maintain client and staff confidentiality in compliance with operational policies and procedures.
• Attend and participate in regularly scheduled staff meetings, supervisory conferences, and training sessions.
• Complete any duties assigned.

ADA Essential Functions:

• Regularly required to stand, walk, sit, use hands to handle or feel, reach with hands and arms, climb stairs, talk, hear, and smell.
  
• Regularly lift and move up to 25 lbs.
  
• Ability to see clearly at 20 inches or less.
  
• Ability to see clearly at 20 feet or more
  
• Ability to identify and/or distinguish colors.
  
• Ability to observe an area that can be seen up and down or to the left and right while remain fixed on a given point.
  
• Occasionally exposed to toxic or caustic chemicals (e.g. cleaning agents).
  
• Occasionally exposed to wet or humid conditions, outdoor weather conditions.

Qualifications

Education

Required

High School or better.

Experience

Required

High School diploma or equivalent with previous work experience in human services preferred but not essential. Additional skills required include effective written and verbal communication skills and ability to interact appropriately with clientele.

Licenses & Certifications

Required

Valid Drivers License

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.