Program Manager - 24/7 Veteran Services & Call Center Ops

STRUCTION SOLUTIONS; Quantico (VA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Struction Solutions in Virginia is seeking a Program Manager to provide leadership and accountability for operations and performance of a 24/7/365 program supporting wounded, ill, and injured Marines and families.

You will coordinate staffing, training, quality, contract deliverables, and reporting, serving as the primary liaison among Struction Solutions, government partners, and personnel across dispersed sites.

Qualifications

• Bachelor’s degree or equivalent required.
• Minimum two years of program or operations management experience.
• No professional certification required.
• No security clearance required.
• Ability to comply with security/privacy requirements.
• Strong leadership, organizational, communication, problem-solving, and decision-making skills.

Responsibilities

• Provide overall management and oversight of program operations, personnel, performance, and contract requirements.
• Serve as primary liaison between Struction Solutions and Government representatives.
• Lead a geographically dispersed team supporting call center operations, outreach, resource referrals, and case management.
• Ensure staffing and scheduling for 24/7/365 operational coverage.
• Monitor vacancies, performance, attendance, scheduling, and workforce readiness.
• Oversee deliverables, reports, metrics, and corrective-action plans.
• Ensure services comply with PWS, SOPs, security, Privacy Act, HIPAA, and Government policies.
• Monitor MCWIITS documentation, case-management quality, and service-delivery standards.
• Coordinate program transition, onboarding, training, and operational-readiness.
• Identify performance or compliance concerns and implement corrective actions.
• Manage operational issues and escalations, including after-hours leadership involvement.
• Conduct meetings with Government representatives, program leadership, and stakeholders.
• Maintain effective communication across locations and teams.
• Prepare Assistant Program Manager to assume responsibilities during absences.
• Promote a professional, mission-focused environment for wounded warriors and families.

Skills

Leadership

Organizational skills

Communication

Problem-solving

Decision-making

Staffing management

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Web-based reporting systems

Case-management systems

Job description

Struction Solutions in Virginia is seeking a Program Manager to provide leadership and accountability for operations and performance of a 24/7/365 program supporting wounded, ill, and injured Marines and families.

You will coordinate staffing, training, quality, contract deliverables, and reporting, serving as the primary liaison among Struction Solutions, government partners, and personnel across dispersed sites.