Assistant Program Manager

STRUCTION SOLUTIONS; Quantico Base (VA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Struction Solutions is seeking an Assistant Program Manager to support daily program operations, staffing coordination, and contract deliverables for a Marine Corps call center outreach and resource program.

The role includes continuity of leadership and backups for the Program Manager during absences, with responsibilities across 24/7/365 operations, non-medical case management, outreach, and quality assurance.

Qualifications

• Bachelor’s degree or equivalent is required.
• At least one year of program management or operations management experience.
• Experience coordinating personnel, schedules, deadlines, or operational activities.
• U.S. citizenship is required.
• Ability to complete background/security processing and obtain CAC/MCEN access as required.
• Ability to complete Privacy Act, HIPAA, information security, and program-specific training.
• Ability to support after-hours escalations for a 24/7/365 program when required.
• Commitment to confidentiality, professionalism, accurate documentation, and respect for Marine Corps culture.

Responsibilities

• Assist the Program Manager with daily program and operational management and serve as the designated backup when needed.
• Support staffing, scheduling, workforce coverage, vacancy management, and after-hours operational escalations.
• Monitor program performance, staffing levels, training completion, quality standards, and deliverable deadlines.
• Coordinate with supervisors, site leads, quality personnel, subcontractors, and other functional team members.
• Support preparation and review of reports, staffing updates, performance metrics, and Government deliverables.
• Help ensure personnel follow approved procedures, documentation standards, privacy requirements, and security protocols.
• Support corrective actions, training reinforcement, operational improvements, and professional communication with Government representatives and program stakeholders.

Skills

Organizational skills

Communication skills

Problem-solving

Documentation

Project coordination

Education

Bachelor’s degree or equivalent

Job description

About the program

Struction Solutions is a Service-Disabled Veteran-OwnedSmall Business leading a team supporting the U.S. Marine Corps Sergeant MerlinGerman Wounded Warrior Call Center Outreach and Resource Support Services. Thisprogram supports wounded, ill, and injured Marines, Sailors attached orformerly attached to Marine units, veterans, and their family members throughcall center operations, outreach, resource referral, and non-medical casemanagement.

Position summary

The Assistant Program Manager supports the Program Managerwith daily program operations, staffing coordination, contract deliverables,quality oversight, training, and issue escalation. This position providescontinuity of leadership and assumes Program Manager responsibilities duringplanned or unplanned absences. The Assistant Program Manager helps coordinate ageographically dispersed team supporting 24/7/365 call center operations,non-medical case management, outreach, quality assurance, and installation-basedservices.

Key responsibilities

• Assist the Program Manager with daily programand operational management and serve as the designated backup when needed.
• Support staffing, scheduling, workforcecoverage, vacancy management, and after-hours operational escalations.
• Monitor program performance, staffing levels,training completion, quality standards, and deliverable deadlines.
• Coordinate with supervisors, site leads, qualitypersonnel, subcontractors, and other functional team members.
• Support preparation and review of reports,staffing updates, performance metrics, and Government deliverables.
• Help ensure personnel follow approvedprocedures, documentation standards, privacy requirements, and securityprotocols.
• Support corrective actions, trainingreinforcement, operational improvements, and professional communication withGovernment representatives and program stakeholders.

Minimum qualifications

• Bachelor’s degree or equivalent.
• At least one year of program management oroperations management experience.
• Experience coordinating personnel, schedules,deadlines, or operational activities.
• Strong organizational, communication,documentation, and problem-solving skills.
• U.S. citizenship required.
• Ability to complete background/securityprocessing and obtain/maintain CAC/MCEN access as required.
• Ability to complete Privacy Act, HIPAA,information security, and program-specific training.
• Ability to support operational issues andafter-hours escalations for a 24/7/365 program when required.
• Commitment to confidentiality, professionalism,accurate documentation, and respect for Marine Corps culture.

Preferred qualifications

• Experience supporting a Government or Departmentof Defense contract.
• Experience with contact center operations, humanservices, military support, healthcare support, or case-management programs.
• Experience coordinating geographically dispersedor remote teams and using Microsoft Teams, Excel, SharePoint, CRM, orcase-management systems.

Location

• Contractor Facility, Government Facility, Hybrid.