Site Lead - Camp Pendleton

Struction Solutions; Oceanside (CA); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Struction Solutions is seeking a Camp Pendleton Site Lead to serve as the local point of contact for technical oversight, staffing coordination, and Government interface support at the satellite contact center. The role emphasizes on-site engagement and coordination with the central WWCC to maintain call center operations and documentation.

The ideal candidate will have 2+ years in military support or similar roles, strong written communication, and the ability to attend face‑to‑face meetings

Qualifications

• High school diploma or equivalent; associate or bachelor’s preferred.
• At least two years in military support, contact center, case management, site coordination, operations, or customer service.
• At least one year in team lead, site coordination, supervisory, or government-stakeholder coordination.
• Ability to work locally near Camp Pendleton and attend face-to-face meetings.
• U.S. work authorization; citizenship may be required for Government system access.
• Ability to complete background/security processing and CAC/MCEN access.
• Ability to complete Privacy Act, HIPAA, information security, and program training.
• Strong written documentation; all contacts/actions documented in MCWIITS.
• Commitment to confidentiality, professionalism, and respect for Marine Corps culture.

Responsibilities

• Serve as the local point of contact for Camp Pendleton Satellite Contact Center activities.
• Coordinate CCR and NMCM support for active‑duty, Battalion, and IDES‑related operations.
• Participate in anticipated weekly meetings with RSMs, Battalion staff, families, other individuals, and program stakeholders.
• Ensure calls are forwarded to the WWCC during non‑operational hours.
• Monitor documentation and elevate staffing, performance, or Government‑interface issues to the PM or APM.
• Support local onboarding, access, training, and property or workspace accountability as applicable.

Skills

Team lead

Site coordination

Customer service

Government interface

Documentation

Education

High School Diploma

Associate Degree

Bachelor's Degree

Tools

MCWIITS

SharePoint

Microsoft 365

CRM systems

Job description

About The Program

Struction Solutions is a Service-Disabled Veteran-Owned Small Business leading a team supporting the U.S. Marine Corps Sergeant Merlin German Wounded Warrior Call Center Outreach and Resource Support Services. This program supports wounded, ill, and injured Marines, Sailors attached or formerly attached to Marine units, veterans, and their family members through call center operations, outreach, resource referral, and non-medical case management. Positions are contingent upon contract award and final customer approval.

Position Summary

The Camp Pendleton Site Lead serves as the local point of contact for technical oversight, administration, staffing coordination, and Government interface support at the Camp Pendleton Satellite Contact Center. The role supports on-site and face-to-face engagement while ensuring contact center calls, outreach, and documentation remain coordinated with the central WWCC.

Key Responsibilities

• Serve as the local point of contact for Camp Pendleton Satellite Contact Center activities.
• Coordinate CCR and NMCM support for active‑duty, Battalion, and IDES‑related operations.
• Participate in anticipated weekly meetings with RSMs, Battalion staff, families, other individuals, and program stakeholders.
• Ensure calls are forwarded to the WWCC during non‑operational hours.
• Monitor documentation and elevate staffing, performance, or Government‑interface issues to the PM or APM.
• Support local onboarding, access, training, and property or workspace accountability as applicable.

Minimum Qualifications

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• At least two years of military support, contact center, case management, site coordination, operations, or customer service experience.
• At least one year of team‑lead, site‑coordination, supervisory, or Government‑stakeholder coordination experience.
• Ability to work locally near Camp Pendleton and attend face‑to‑face meetings as required.
• U.S. work authorization required; U.S. citizenship may be required for Government system access.
• Ability to complete background and security processing and obtain and maintain CAC/MCEN access as required.
• Ability to complete Privacy Act, HIPAA, information security, and program‑specific training.
• Strong written documentation skills; all contacts and actions must be accurately documented in Government systems such as MCWIITS.
• Commitment to confidentiality, professionalism, mandatory reporting requirements, and respect for Marine Corps culture.

Preferred Qualifications

• Marine Corps, DoD, military family readiness, IDES, wounded warrior, veteran transition, or installation‑support experience.
• Experience coordinating meetings with Government staff, families, service members, or multidisciplinary teams.
• Knowledge of MCWIITS, SharePoint, Microsoft 365, CRM systems, or Government case‑management systems.

LOCATION

• Camp Pendleton, California - Contractor Facility, Government Facility, Hybrid.