Program Operations Lead for Veteran Outreach & 24/7 Support

STRUCTION SOLUTIONS; Quantico Base (VA); Hybrid; USD 70,000 - 95,000; Full time

Job summary

Struction Solutions is seeking an Assistant Program Manager to support daily program operations, staffing coordination, and contract deliverables for a Marine Corps call center outreach and resource program.

The role includes continuity of leadership and backups for the Program Manager during absences, with responsibilities across 24/7/365 operations, non-medical case management, outreach, and quality assurance.

Qualifications

• Bachelor’s degree or equivalent is required.
• At least one year of program management or operations management experience.
• Experience coordinating personnel, schedules, deadlines, or operational activities.
• U.S. citizenship is required.
• Ability to complete background/security processing and obtain CAC/MCEN access as required.
• Ability to complete Privacy Act, HIPAA, information security, and program-specific training.
• Ability to support after-hours escalations for a 24/7/365 program when required.
• Commitment to confidentiality, professionalism, accurate documentation, and respect for Marine Corps culture.

Responsibilities

• Assist the Program Manager with daily program and operational management and serve as the designated backup when needed.
• Support staffing, scheduling, workforce coverage, vacancy management, and after-hours operational escalations.
• Monitor program performance, staffing levels, training completion, quality standards, and deliverable deadlines.
• Coordinate with supervisors, site leads, quality personnel, subcontractors, and other functional team members.
• Support preparation and review of reports, staffing updates, performance metrics, and Government deliverables.
• Help ensure personnel follow approved procedures, documentation standards, privacy requirements, and security protocols.
• Support corrective actions, training reinforcement, operational improvements, and professional communication with Government representatives and program stakeholders.

Skills

Organizational skills

Communication skills

Problem-solving

Documentation

Project coordination

Education

Bachelor’s degree or equivalent

Job description

Struction Solutions is seeking an Assistant Program Manager to support daily program operations, staffing coordination, and contract deliverables for a Marine Corps call center outreach and resource program.

The role includes continuity of leadership and backups for the Program Manager during absences, with responsibilities across 24/7/365 operations, non-medical case management, outreach, and quality assurance.