Program Manager 2 - Landlord Engagement Manager

Metro Nashville; Nashville (TN); On-site; USD 95,000 - 125,000; Full time

Job summary

Metro Nashville invites applications for the Landlord Engagement Manager, a pivotal role that advances the Office of Homeless Services’ mission to reduce homelessness through systems thinking and data-driven housing program design. The incumbent leads the Low Barrier Housing Collective and coordinates with Metro departments, developers, and landlords to expand deeply affordable housing options.

The role requires building capacity, training, and facilitating bi-weekly workgroups, with a focus on

Qualifications

• Master's Degree with supervisory/administrative experience.
• 3 years of supervisory/administrative experience.
• Experience with affordable housing programs.

Responsibilities

• Lead the Landlord Engagement team toward strategic goals and ensure tasks are distributed and aligned with program objectives.
• Provide coaching and professional development to LE staff.
• Build and maintain relationships with landlords, developers, builders, and housing associations.
• Represent the Office of Homeless Services at community meetings to advocate for affordable housing access.
• Facilitate collaboration with community partners and stakeholders to strengthen landlord engagement.
• Guide the vision of LBHC to expand landlord participation and streamline housing navigation processes.
• Develop landlord-focused curricula, trainings, and LMS resources.
• Plan and facilitate landlord appreciation events and trainings.

Skills

Leadership

Stakeholder engagement

Data analysis

Coaching

Project management

Education

Master's Degree in Planning

Bachelor's Degree in related field

Tools

LMS

Job description

The Landlord Engagement Manager plays a critical role in advancing the Office of Homeless Services’ mission to end homelessness by applying a systems thinking, data driven approach to strengthen housing programs and system design. The incumbent will lead the Low Barrier Housing Collective—a public-private partnership that provides support to landlords willing to rent to individuals exiting homelessness.

This role expands deeply affordable housing options by partnering with Metro departments, developers, and builders to increase units available to people earning below 30% of the Area Median Income and experiencing homelessness. It also supports the final stage of the homelessness response system by maintaining a large inventory of low-barrier housing units, onboarding private market housing partners, coordinating with landlord, and delivering trainings that build capacity across service providers and landlords.

The Office of Homeless Services is dedicated to improving efforts to end homelessness by harnessing local data to shape program and system design using a “systems thinking” approach.

• Lead the Landlord Engagement (LE) team toward strategic goals, ensuring tasks are distributed, completed efficiently, and aligned with program objectives.
• Provide coaching, guidance, and professional development to LE staff.
• Build and maintain relationships with landlords, developers, builders, property managers, and housing associations to expand low-barrier and deeply affordable housing opportunities.
• Represent the Office of Homeless Services at community meetings to advocate for affordable housing access.
• Facilitate collaboration with community partners, chambers of commerce, and other stakeholders to strengthen landlord engagement efforts.
• Guide the vision of the Landlord Benefits and Housing Collaborative (LBHC) to expand landlord participation and streamline housing navigation processes.
• Develop and implement landlord-focused curricula, trainings, and resources, including online learning modules (LMS).

• Plan and facilitate landlord appreciation events, workshops, and resource-sharing opportunities.

• Collect and analyze data on landlord participation, unit availability, and housing outcomes to inform strategy.
• Facilitate bi-weekly LE workgroups and community provider trainings to strengthen system-wide landlord engagement capacity.
• Ensure consistent communication and alignment across service providers supporting landlord engagement.
• Participate in development conversations around affordable housing projects to secure dedicated units and influence policy.

Master's Degree from an accredited college or university and three (3) years of supervisory and/or administrative experience.

OR

Bachelor's Degree from an accredited college or university and five (5) years of supervisory and/or administrative experience.

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

• Experience with Property Management or Planning
• Master's Degree in Planning, property management or related field
• Extensive knowledge of Affordable Housing Programs

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.