Program Manager 2 - Landlord Engagement Manager

Metropolitan Government of Nashville and Davidson County; Nashville (TN); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Pension plan

Paid time off

Paid family leave

Job summary

The Metropolitan Government of Nashville and Davidson County's Office of Homeless Services is seeking a Landlord Engagement Manager to advance the mission of ending homelessness by applying systems thinking and data-driven approaches. The role leads the Low Barrier Housing Collective, a public-private partnership that supports landlords willing to rent to individuals exiting homelessness.

You will expand deeply affordable housing options through collaboration with Metro departments, developers,

Qualifications

• Master's Degree with supervisory/administrative experience, or Bachelor's with 5+ years supervisory/administrative experience.
• Candidates with accreditations earned in a foreign institute are encouraged to apply.

Responsibilities

• Lead the Landlord Engagement team toward strategic goals and ensure tasks are distributed and completed.
• Provide coaching and development to LE staff.
• Build relationships with landlords, developers, property managers, and housing associations to expand affordable housing opportunities.
• Represent the Office of Homeless Services at community meetings to advocate for affordable housing access.
• Facilitate collaboration with community partners and stakeholders to strengthen landlord engagement.

Skills

Leadership

Stakeholder Engagement

Data Analysis

Education

Master's Degree

Bachelor's Degree

Job description

Position Description

The Landlord Engagement Manager plays a critical role in advancing the Office of Homeless Services’ mission to end homelessness by applying a systems thinking, data driven approach to strengthen housing programs and system design. The incumbent will lead the Low Barrier Housing Collective—a public-private partnership that provides support to landlords willing to rent to individuals exiting homelessness.

This role expands deeply affordable housing options by partnering with Metro departments, developers, and builders to increase units available to people earning below 30% of the Area Median Income and experiencing homelessness. It also supports the final stage of the homelessness response system by maintaining a large inventory of low-barrier housing units, onboarding private market housing partners, coordinating with landlord, and delivering trainings that build capacity across service providers and landlords.

The Office of Homeless Services is dedicated to improving efforts to end homelessness by harnessing local data to shape program and system design using a “systems thinking” approach.

Typical Duties

• Lead the Landlord Engagement (LE) team toward strategic goals, ensuring tasks are distributed, completed efficiently, and aligned with program objectives.


• Provide coaching, guidance, and professional development to LE staff.


• Build and maintain relationships with landlords, developers, builders, property managers, and housing associations to expand low-barrier and deeply affordable housing opportunities.


• Represent the Office of Homeless Services at community meetings to advocate for affordable housing access.


• Facilitate collaboration with community partners, chambers of commerce, and other stakeholders to strengthen landlord engagement efforts.


• Guide the vision of the Landlord Benefits and Housing Collaborative (LBHC) to expand landlord participation and streamline housing navigation processes.


• Develop and implement landlord-focused curricula, trainings, and resources, including online learning modules (LMS).


• Plan and facilitate landlord appreciation events, workshops, and resource-sharing opportunities.


• Collect and analyze data on landlord participation, unit availability, and housing outcomes to inform strategy.


• Facilitate bi-weekly LE workgroups and community provider trainings to strengthen system-wide landlord engagement capacity.


• Ensure consistent communication and alignment across service providers supporting landlord engagement.


• Participate in development conversations around affordable housing projects to secure dedicated units and influence policy.

Minimum Qualifications

Master's Degree from an accredited college or university and three (3) years of supervisory and/or administrative experience.

OR

Bachelor's Degree from an accredited college or university and five (5) years of supervisory and/or administrative experience.

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, And Abilities

• Experience with Property Management or Planning


• Master's Degree in Planning, property management or related field


• Extensive knowledge of Affordable Housing Programs

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Metro offers a generous core benefit package to eligible employees who are regularly and consistently working 20 or more hours per week. Insurance and benefit coverage is effective the first of the month after the employee has worked 30 days. Employees can change their benefits within 60 days of an eligible change in status or during Annual Enrollment. Metro also offers optional benefits from which the employee may choose. Family members, including eligible spouses, domestic partners and children, are covered under most of our benefits programs.

Core Benefits

• Medical: Choice of two plans; Metro pays 75% of premium


• Dental: Choice of two plans; Metro pays for single coverage


• Basic Life: $50,000 basic term life coverage; Metro pays 100% of premium


• Pension: Formula-driven pension; 100% Metro funded; 10 year vesting for new employees


• Paid Family Leave: Runs concurrently with time designated as FMLA leave (up to 30 days)


• Longevity: Annual bonus beginning after 5 years of service; increases annually up to 20 years


• Work Life/ Employee Assistance Program: Wide variety of counseling, referral and consultation services provided free


• Other*: In-line-of-duty injury benefits, AD&D insurance, and Medical Disability eligibility after 10 years with Metro

Paid leave

(Full-time employees)

• Vacation: 10 vacation days a year; increasing after 5 years of service (For Non Civil Service departments, contact the department's human resources office)


• Holidays: 12 holidays per year (For Non Civil Service departments, contact the department's human resources office)


• Sick leave: 12 days of sick leave per year


• Other leaves: Judicial leave, military leave, bereavement leave


• See the Human Resources webpage for more details and optional benefits at nashville.gov/hr