Program Manager 1 - Graduate and Professional Programs - (496969 )

University of Houston; Houston (TX); On-site; USD 43,000 - 49,000; Full time

Job summary

The University of Houston’s Bauer Graduate Programs seeks an admissions and programs coordinator to plan and oversee recruitment and admissions activities, manage expenditures, and guide staff in a fast-paced environment.

The role involves building relationships with faculty, students, and external partners, organizing events, producing admissions reports, and maintaining CRM communications to prospective students with exceptional service.

Qualifications

• Experience in higher education admissions or advising.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Maintaining key relationships with faculty, staff, prospects, applicants, organizations and businesses.
• Planning, organizing and executing recruitment and admission events and projects.
• Presenting to both small and large audiences in relation to promoting the Graduate Programs.
• Building reports, including competitor analysis, application trends, and enrollment reports for the Master’s programs.
• Managing prospective student communications through CRM and admissions systems, including timely follow-up, outreach, and accurate documentation of recruitment activities.
• Counseling prospective students and applicants throughout the admissions process by providing guidance on program options, application requirements, admissions policies, and enrollment steps while delivering exceptional customer service.

Skills

CRM experience

Attention to detail

Strong communication

Customer service

Education

Bachelor's degree or equivalent

Tools

Salesforce

Oracle

Slate

PeopleSoft

Hobson

Job description

Department: Bauer Graduate PrfPrograms Salary: 43,000 - 48,900

Description:

1. Plans and develops procedures for administering a small ormedium-sized department or program.
2. Oversees program expenditures and ensures adherence tobudget.
3. Provides guidance to subordinate staff and evaluatesperformance.
4. May prepare or participate in the creation of abstracts,research reports, funding proposals, operations and proceduremanuals, and other written material and documentation.
5. Reviews reports of budgets and activities.
6. Prepares ad hoc reports as needed.
7. May administer grants and grant-related related communications,scholarships and other operations.
8. Develops, implements and maintains appropriate policies andprocedures.
9. May serve as property custodian for the department.
10. Performs other job-related duties as assigned.

Additional Posting Information

This position works in the Office of Graduate and ProfessionalPrograms at the C. T. Bauer College of Business. Successfulcandidates will have the ability to work independently andcollaboratively, manage multiple priorities, meet deadlines, andremain flexible and positive in a fast-paced environment. This rolerequires exceptional organizational skills, attention to detail,and strong written and verbal communication skills. The successfulcandidate will provide outstanding customer service by effectivelycommunicating with prospective students, applicants, faculty,staff, and external partners, building relationships whileaccurately conveying admissions information and representing thecollege in a professional, responsive, and student-centeredmanner.

Position includes the following responsibilities:

1. Maintaining key relationships with faculty, staff, prospects,applicants, organizations and businesses
2. Planning, organizing and executing recruitment and admissionsevents and projects
3. Presenting to both small and large audiences in relation topromoting the Graduate Programs
4. Building reports, including competitor analysis, applicationtrends, and enrollment reports for the Master’s programs.
5. Managing prospective student communications through CRM andadmissions systems, including timely follow-up, outreach, andaccurate documentation of recruitment activities.
6. Counseling prospective students and applicants throughout theadmissions process by providing guidance on program options,application requirements, admissions policies, and enrollment stepswhile delivering exceptional customer service.

Preferences:

• CRM experience such as Sales Force, Oracle, Slate, PeopleSoft orHobson
• Experience in higher education admissions or advising
• Experience in higher education recruitment

MQ: Education: Requires a thorough understanding of boththeoretical and practical aspects of an analytical, technical orprofessional discipline; or the basic knowledge of more than oneprofessional discipline. Knowledge of the discipline is normallyobtained through a formal, directly job-related 4 year degree froma college or university or an equivalent in-depth specializedtraining program that is directly related to the type of work beingperformed. Experience: No experience required.

All positions at the University of Houston-System are securitysensitive and will require a criminal history check.

The University of Houston System and its universities are EqualOpportunity Institutions. Everyone is encouraged to apply.