Program Manager 1 - A - LDH (OBH/SEM/225216)

LDH-Office of Behavioral Health; Baton Rouge (LA); On-site; USD 85,000 - 110,000; Full time

Job summary

LDH-Office of Behavioral Health in Baton Rouge seeks a Program Manager to lead quality assurance and improvement across Section 1115 and integrated care programs. You will shape strategy, analyze data, and drive performance in Medicaid and managed care environments.

The role emphasizes strong analytical skills, policy translation, and collaboration with executive leadership to elevate care standards for diverse populations. This leadership position is based at LDH in East Baton Rouge Parish.

Qualifications

• Seven years of experience developing, managing, or evaluating health or social service programs
• Strong analytical skills and data-driven decision making in Medicaid/managed care contexts
• Excellent written and verbal communication to translate complex information into guidance

Responsibilities

• Lead QA and improvement activities for Section 1115 and integrated care programs
• Identify and monitor performance measures and reports to evaluate effectiveness
• Analyze data and trends to detect issues and develop recommendations
• Develop, implement, and track quality improvement plans
• Manage timelines, milestones, and deliverables for reports and plans
• Develop policies, SOPs, and audit tools to support compliance
• Oversee contractors and lead quality reviews to meet federal/state requirements

Skills

Quality management

Data analysis

Leadership

Communication

Education

Bachelor's degree in related field

Advanced degree or JD

Tools

Quality management system

Job description

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana.

Learn more about the Louisiana Department of Health

Step into a high-impact leadership role where your expertise drives meaningful change across statewide healthcare programs. As a Program Manager in the Health Plan Management Division, you’ll lead the design, implementation, and oversight of innovative quality assurance and improvement initiatives tied to Section 1115 and integrated care programs. Working closely with executive leadership, you’ll shape strategy, analyze data, and elevate care standards for diverse populations. This is a unique opportunity for a clinically experienced professional with deep behavioral health knowledge to influence policy, improve outcomes, and make a lasting difference. to be at the forefront of transformational healthcare leadership.

The ideal candidate should have experience as an LMHP with strong expertise in substance use disorders and significant experience in Medicaid and managed care environments. Proven ability to lead quality improvement initiatives using strong analytical skills and data-driven decision-making. Excellent written and verbal communication abilities to translate complex information into clear, actionable guidance.

Qualifications

• Seven years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
• Six years of full-time work experience in any field plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
• A bachelor’s degree plus four years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR
• An advanced degree or a Juris Doctorate plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Lead quality assurance and improvement activities for Section 1115 Demonstration Waivers and integrated care programs to ensure compliance and achievement of performance goals
• Identify, develop, and monitor key performance measures and reports to evaluate program effectiveness and drive continuous improvement
• Analyze data, reports, and trends to detect compliance issues and develop actionable recommendations to improve quality of care and outcomes
• Develop and implement quality improvement plans, tracking the effectiveness of corrective and preventative strategies and revising as needed
• Manage project timelines, milestones, and deliverables, ensuring alignment with organizational priorities and timely completion of required reports and plans
• Develop, implement, and maintain policies, standard operating procedures, and audit tools to support quality monitoring, evaluation, and regulatory compliance
• Oversee contractors and lead quality reviews, including audits and assessments, ensuring deliverables meet federal and state requirements and support high-quality program performance

Position-Specific Details

Location: Office of Behavioral Health/Quality Management/East Baton Rouge Parish

Appointment Type: This position may be filled as a Probationary appointment.

Cost Center: 3301010309

Position Number(s): 50416958

Contact Information

Shea Malbreaugh

[e-mail]

LA Department of Health (LDH)

Division of Human Resources

PO Box 4818

Baton Rouge, LA 70821

This organization participates in E-Verify, and for more information on E-Verify, please contact DHS at 1-888-464-4218.

LDH supports Louisiana’s commitment to being a State as a Model Employer (SAME) by promoting the recruitment, hiring, and retention of individuals with disabilities.

Information on Louisiana Works, Louisiana Rehabilitation Services is available here.

LDH is an equal opportunity employer and seeks to recruit a highly productive and diverse workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.