Program Manager

Rock Spot Climbing; Wakefield (RI); On-site; USD 42,000 - 56,000; Full time

Job summary

Rock Spot Climbing is seeking a Program Manager to oversee daily programming including single-visit and multi-visit groups, recurring gym programs, and event coordination. You will be the main contact for event organizers and parents, delivering excellent customer service and coordinating with local management and the Gym Manager.

Responsibilities include leading program scheduling, hiring and training Youth and Summer staff, and collaborating with Managers, Marketing, and Directors to implement

Qualifications

• Experience in event coordination or program management.
• Experience with employee scheduling.
• Excellent communication and organizational skills.
• Ability to work nights/weekends.
• Punctual and reliable.
• Customer service background.
• Experience with youth of all ages.
• Indoor rock climbing and top rope belaying experience preferred.
• Ability to enforce rules and regulations.
• Previous industry experience.

Responsibilities

• Provide first-class customer service and manage gym operations.
• Hire, train, and oversee Youth and Summer Program staff.
• Develop and update program schedules and classes for the location.
• Collaborate with Managers, Marketing, and Directors on policies and programs.
• Maintain weekly staff schedules and communication with repeat customers.

Skills

Event coordination

Program management

Scheduling

Customer service

Youth programs

Communication

Organization

Belaying

Evenings/weekends

Industry experience

Job description

The Program Manager at Rock Spot Climbing is responsible for daily programming, including single-visit groups, multi-visit groups, recurring gym-related programs and event coordination. The Program Manager acts as the face of the company by being the primary contact for event organizers and parents, ensuring that the customers receive great customer service throughout the process. They will work closely with the local management team and report directly to the Gym Manager.

Roles And Responsibilities

• First Class Customer Service - Perform all duties associated with running the gym, including opening/closing procedures, POS interactions and basic instruction.
• Quality Coaching - Hire, train, and maintain a team of Youth Program and Summer Program staff with a focus on continuous growth and learning.
• Cultivate Quality Programming - Manage the unique program schedule for your location. Identify areas for growth or improvement within program schedule, and build or update classes as necessary.
• Constant Collaboration - Regularly meet with other Managers, Marketing Specialists, and Directors to develop policies and programs that benefit all Rock Spot locations.
• Administrative Excellence - Use multiple administrative tools to help create weekly staff schedules, coordinate program schedules, and maintain contact with repeat customers.

Qualifications And Skills

• Previous event coordination or program management experience
• Experience with employee scheduling
• Excellent communication and organization skills
• Ability to work nights/weekends
• Punctual and reliable
• Customer service experience
• Experience working with youth of all ages
• Previous indoor rock climbing and top rope belaying experience
• Ability to enforce rules and regulations
• Previous industry experience

Physical Requirements

Must be able to lift and move up to 50lbs

Rock Spot Climbing Mission Statement

At Rock Spot Climbing we provide a positive climbing experience for all.

Rock Spot Climbing Core Values

• Promote Climbing to All Ages, All Abilities
• Create Outstanding Customer Experiences
• Build Relationships, Make Connections
• Strive For Excellence
• Succeed as a Team