Program Manager

Intelliswift - An LTTS Company; Plano (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

Intelliswift - An LTTS Company in Plano, TX is seeking a senior sales and account management professional to lead strategic customer relationships in technology-focused accounts.

You will manage full lifecycle of accounts, track requests across internal teams, analyze data to uncover growth opportunities, develop aligned account plans, and drive adoption of the Client ecosystem while ensuring 100% customer satisfaction.

Qualifications

• Bachelor's degree preferred
• 5-7+ years experience in sales, account management, customer service, business development and strategic sales, preferably in Technology companies
• Get it done now attitude with experience in a highly autonomous environment
• Strong organizational skills with ability to create and maintain sales records and forecasting
• Strong project or program management experience with documentation, tracking and details
• Proven ability to develop and maintain effective work relationships and influence stakeholders
• Ability to articulate and present value proposition to target strategic partners
• Ability to gather and leverage data to develop compelling strategies and execute with clientless execution
• Strong customer-centric focus with ability to anticipate user needs
• Demonstrated ability to work with diverse teams to achieve results
• Demonstration of innovation and initiative; improve customer experience and processes
• Ability to anticipate how decisions affect customers, partners, ecosystem and operations
• Strong understanding of current technologies and systems supporting the digital ecosystem
• Strong understanding of ecommerce sites and merchandising

Responsibilities

• Manage customer accounts and post-purchase order requirements and issues to ensure a positive customer experience and repeat purchasing (full lifecycle)
• Track customer requests and status while working with internal teams to fulfill the need
• Analyze data and identify opportunities for improvement and growth within accounts and with Client B2B eCommerce
• Develop account plans aligned with customers' strategies, assess progress and guide them on transformation to mobility, driving adoption of the Client ecosystem
• Ensure 100% satisfaction with all prospects and customers

Skills

Get it done now attitude

Autonomous work style

Strong organizational skills

Data-driven decision making

Cross-functional collaboration

Strategic sales

Account planning

Relationship building

Communication with stakeholders

Presentation of value proposition

Education

Bachelor's degree preferred

Job description

• Manage customer accounts and post-purchase order requirements and issues to ensure a positive customer experience and repeat purchasing (full lifecycle)
• Track customer requests and status while working with various internal teams to fulfill the need
• Analyze data and identify opportunities for improvement and growth both within accounts and more broadly with Client B2B eCommerce
• Develop account plans aligned with our customers' strategies, assess their progress and guide them on the journey of transformation to mobility, while growing adoption of the Client ecosystem (Mobile, Display, TV, Memory and Appliance)
• Ensure 100% satisfaction with all prospects and customers

Background:

• Bachelor's degree preferred
• 5-7+ years experience with a proven track record in sales, account management, customer service, business development and strategic sales, preferably in Technology companies
• A "get it done now” attitude with experience and capability to work in a highly autonomous environment
• Strong organizational skills with an ability to create and maintain good sales records and forecasting methodologies
• Strong project or program management experience with attention to documentation, tracking and details
• Proven ability to develop and maintain effective work relationships, and influence both internal and external stakeholders
• Ability to articulate and present our value proposition to target strategic partners
• Ability to gather and leverage data to develop compelling strategies, then bring a plan to fruition with clientmless execution and attention to detail
• Strong customer-centric focus/ability to anticipate and react to user needs
• Demonstrated ability to work collaboratively with diverse teams to achieve necessary results
• Demonstration of innovation and initiative; always looking at improving the customer experience and processes while also displaying a willingness to dive into the details and help wherever necessary
• Ability to anticipate how a decision made can affect our customers, partners, ecosystem and operations
• Strong understanding of current technologies and systems that support the digital ecosystem
• Strong understanding of eCommerce sites and merchandising