The opportunity
Directs sales and account management efforts for multiple strategic programs and customers.
The role
- Manages the sales of customer accounts for key retail customers
- Manages and leads direction for product placement and sales of accounts
- Collaborates with Director or Vice President on priorities and business strategies
- Makes contacts with new and existing customers and generates new opportunities for our products to be placed
- Collaborates with Replenishment and Sales Analyst functions in assigned categories
- Leads efforts to align customer orders with monthly ship forecasts
- Generates business analysis and strategy, coordinates customer meetings at multiple levels
- Leads category team's efforts to deliver customer service metrics - order fill rates, store in-stock percentages, Distribution Center outs, forecast accuracies and purchase order on-time arrival compliance
- Manages the customer relationship in pricing, product placement, analysis, orders, replenishment
- Leads team to make sure required data and information is complete for buyer meetings
- Ensures timeline executing internally and with the customer's teams including new item commitment, setup, ship dates, and modular execution
- Trains and develops direct reports technical and soft skill sets
Coordinates with marketing and merchandising on needs for properly displaying product
- Performs other duties as assigned to meet business needs.
The requirements
Education and Experience:
- University degree + Minimum of 12 years of relevant and managerial experience
- Master’s degree or University degree & professional designation/certification + 10 years of relevant experience
Knowledge and Skills:
- Broad knowledge of all work carried out in the operational unit / function
- Detailed understanding of processes and systems within the operational unit / function
- Sound understanding of the business
Problem Solving and Complexity
- Executes operational business plans and contributes to the development of operational strategies
- Analyzes complex information while taking implications into account and requires independent judgementIdentifies issues and facilitates resolution of complex problems/situations affecting multiple operational units / functions
Leadership, Planning, and Organizing
- Required to integrate several operational activities and resolve inherent conflicts
- Manages and optimizes the use of resources
- Sets goals, targets and accountability in line with operational plan
Communication
- Communicates the business plan across multiple units or functions
- Regularly interacts with top management on decisions with impact on the efficiency of the business
- Deals with sensitive, complex or controversial situations, requiring persuasion or regular negotiations to resolve or to influence decisions
- Builds on both technical and management expertise to share best practices
Impact of Decisions
- Decisions impact the operational and/or sales effectiveness of the operational unit / function
- Decision that affects other functions requires consultation and agreement
- Responsible for continuous improvement of group or own discipline
Additional Skills:
- Proficient in Microsoft Office (Excel, Word, Outlook, etc.)
- High degree of strategic thinking required
- Ability to work in a team-based environment
- Experience within a manufacturing company supplying product to Retail Customers preferred
- Vision is required in order to read instructions, interpret data and formulate metrics
- Hearing is required in order to hear instructions, receive information, and understand safety warnings