Strategic Account Manager- B2B eCommerce

WCL Group; Plano (TX); On-site; USD 65,000 - 88,000; Full time

Job summary

WCL Group in Plano, TX is seeking a Strategic Account Manager for B2B eCommerce. The role focuses on coordinating cross-functional teams to drive client success, retention and growth across mobility, display, TV, memory and appliances ecosystems.

The ideal candidate will have 5–7+ years in sales/account management with a strong data-driven approach and the ability to manage end-to-end post-purchase processes in a fast-paced technology environment.

Qualifications

• Bachelor’s degree preferred.
• 5–7+ years experience with a proven track record in sales, account management, customer service, business development and strategic sales, preferably in technology companies.
• Experience with payroll processing and wage attachment.
• A “get it done now” attitude with experience and capability to work in a highly autonomous environment.
• Strong organizational skills with an ability to create and maintain good sales records and forecasting methodologies.
• Strong project or program management experience with attention to documentation, tracking and details.
• Proven ability to develop and maintain effective work relationships, and influence both internal and external stakeholders.
• Ability to articulate and present our value proposition to target strategic partners.
• Ability to gather and leverage data to develop compelling strategies, then bring a plan to fruition with seamless execution and attention to detail.

Responsibilities

• Manage customer accounts and post-purchase order requirements and issues to ensure a positive customer experience and repeat purchasing (full lifecycle).
• Track customer requests and status while working with various internal teams to fulfill the need.
• Analyze data and identify opportunities for improvement and growth both within accounts and more broadly with client’s B2B eCommerce.
• Develop account plans aligned with our customers’ strategies, assess their progress and guide them on the journey of transformation to mobility, while growing adoption of the client’s ecosystem (Mobile, Display, TV, Memory and Appliance).
• Ensure 100% satisfaction with all prospects and customers.
• Direct the activities of the various departments in the company and is concerned with pricing, sales, production and distribution of the company's products.
• Responsible for managing the employees, creating their work schedules and distributing their duties.
• Determine employment requirements as well as interviews and hires prospective employees.
• An operations manager also trains the newly hired employees.
• Manage all the activities that are associated with the production of the products the company offers.
• Responsible for managing the performance of the employees such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifies goods and services to be sold.
• Supervise the remodeling of current the amenities and represent the company during client meetings and negotiations.
• Handle problems in a calm and collected manner, even when under pressure.

Skills

Sales

Account management

Customer service

Business development

Strategic sales

Payroll processing

Autonomy

Forecasting

Project management

Microsoft Excel

Education

Bachelor’s degree

Tools

CRM systems

Job description

CLIENT HIGHLIGHT

The client you will be working for is a Top 20 Fortune Global 500 Consumer Electronics and Technology Company. This opportunity will give you experience in the technology sector in the United States with a company that is a globally recognized leader in smartphones, televisions, home appliances, and semiconductor innovation — and one of the most well‑known brands in the world.

LOCATION

Plano, TX 75023

COMPENSATION

$55.75/hr

SCHEDULE

On-site Monday-Friday // 40 hrs/wk

CONTRACT TERM

1 year long contract with high likelihood of extension/conversion to full time employee

POSITION OVERVIEW – Strategic Account Manager – B2B eCommerce-

The main function of a strategic account manager is ensuring that the different departments in the company follow through with the plans and devises he/she makes for the business's success.

RESPONSIBILITIES

• Manage customer accounts and post-purchase order requirements and issues to ensure a positive customer experience and repeat purchasing (full lifecycle)
• Track customer requests and status while working with various internal teams to fulfill the need
• Analyze data and identify opportunities for improvement and growth both within accounts and more broadly with client’s B2B eCommerce
• Develop account plans aligned with our customers’ strategies, assess their progress and guide them on the journey of transformation to mobility, while growing adoption of the client’s ecosystem (Mobile, Display, TV, Memory and Appliance)
• Ensure 100% satisfaction with all prospects and customers
• Direct the activities of the various departments in the company and is concerned with pricing, sales, production and distribution of the company's products.
• Responsible for managing the employees, creating their work schedules and distributing their duties.
• Determine employment requirements as well as interviews and hires prospective employees.
• An operations manager also trains the newly hired employees.
• Manage all the activities that are associated with the production of the products the company offers.
• Responsible for managing the performance of the employees such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifies goods and services to be sold.
• Supervise the remodeling of current the amenities and represent the company during client meetings and negotiations.
• Handle problems in a calm and collected manner, even when under pressure.

REQUIRED SKILLS

• Bachelor’s degree preferred
• 5-7+ years experience with a proven track record in sales, account management, customer service, business development and strategic sales, preferably in Technology companies
• Experience with payroll processing and wage attachment
• A “get it done now” attitude with experience and capability to work in a highly autonomous environment
• Strong organizational skills with an ability to create and maintain good sales records and forecasting methodologies
• Strong project or program management experience with attention to documentation, tracking and details
• Proven ability to develop and maintain effective work relationships, and influence both internal and external stakeholders
• Ability to articulate and present our value proposition to target strategic partners
• Ability to gather and leverage data to develop compelling strategies, then bring a plan to fruition with seamless execution and attention to detail
• Strong customer-centric focus/ability to anticipate and react to user needs
• Demonstrated ability to work collaboratively with diverse teams to achieve necessary results
• Demonstration of innovation and initiative; always looking at improving the customer experience and processes while also displaying a willingness to dive into the details and help wherever necessary
• Ability to anticipate how a decision made can affect our customers, partners, ecosystem and operations
• Strong Expertise in Microsoft Excel
• Strong understanding of current technologies and systems that support the digital ecosystem
• Strong understanding of eCommerce sites and merchandising