Program Manager

Flex; Memphis (TN); On-site; USD 110,000 - 150,000; Full time

Job summary

Flex in Memphis, TN is seeking a Program Manager to lead a cross-functional team in delivering customer-focused products and services, guiding development and implementation of program strategies to drive value.

You will manage schedules, budgets, quality, and customer satisfaction, coordinate across functions, and serve as the primary liaison with customers while maintaining strong relationships and ensuring on-time delivery.

Qualifications

• Bachelor's degree in engineering or related field or equivalent experience.
• 7+ years of program administration/management experience.
• Advanced operations, technical and people/process skills.
• Knowledge of multiple functional technologies/processes and interdependencies.
• Accountability for the program wellness.
• Excellent communication, interpersonal, and organizational skills.

Responsibilities

• Organize, plan and direct program schedules and budgets.
• Track metrics and drive actions based on results.
• Assist with contract negotiations as required.
• Oversee interdepartmental activities ensuring timelines and business metrics.
• Manage staffing for each phase and recruitment.
• Coordinate product life cycle activities with P&L and customer satisfaction.
• Serve as key communication channel for customers and escalation point.
• Ensure customer satisfaction reviews and corrective actions.
• Maintain relationships with new and existing customers.
• Monitor project deliverables and accountability.
• Coordinate across production sites for costs and matters.

Skills

Program management

Cross-functional leadership

Budgeting & forecasting

Contract negotiations

Customer relationship management

Communication skills

Team leadership

Education

Bachelor's degree in engineering or related field

Tools

MS Office

Excel

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

Program Manager

Based in Memphis, TN, reporting to the Senior Business Unit Manager.

In this role, you will be in-charge of guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the business and its customers.

Responsibilities

• Organize, plan and direct program schedules and budgets.
• In charge of tracking relevant metrics and drive action items based on results.
• Provide help, knowledge and expertise with contract negotiations as required.
• Oversee all interdepartmental activities ensuring completion of all adherences made relative a to product development timelines, delivery, quality and the required business metrics.
• Reviews program proposal or plan to resolve time frame, funding requirements, procedures for accomplishing program, staffing requirements and allotment of available resources to various phases of program.
• Establishes work plan and staffing for each phase of program and arranges for recruitment or assignment of personnel.
• Manage the coordination of product life cycle activities with P&L and customer satisfaction also has control for different accounts of various complexities.
• Be the key channel of communication for customers and act as escalation in the event of customer issues.
• In charge of customer´s satisfaction reviews and corrective actions.
• Maintain current and develop additional business with customers.
• Monitor and track that project and program deliverables are met.
• Be accountable for maintaining excellent customer relations with both new and existing customers.
• Holds up production sites for projects, costs and other customer related matters through business and expertise.

Qualifications

• Typically requires a Bachelor's degree in engineering or related field or equivalent experience.
• Typically requires a minimum of 7 years of experience in program administration/management or related area.
• Demonstrates advanced operations, technical and people and/or process skills as well as customer (external and internal) relationship skills.
• Demonstrates knowledge of multiple functional technologies/ processes, industries or functions and understanding of interdependencies of such processes at the site.
• Accountability for the program wellness.
• Demonstrates detailed expertise in very complex functional/ technical area or broad breadth of knowledge in multiple areas.
• Understands the strategic impact of the function across sites.
• Excellent communication (verbal and written), interpersonal, and organizational skills are required.

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).