Director, Program Management (Medical Device)

Flex; Buffalo Grove (IL); On-site; USD 170,000 - 230,000; Full time

Job summary

Flex is seeking a Director, Program Management to lead strategic, cross‑functional program execution, aligning with customer needs and business growth. This role provides executive oversight, governance, and a path to strengthening client partnerships across multiple accounts.

You will collaborate with engineering, operations, supply chain, and quality teams to deliver high‑quality outcomes while driving continuous improvement in a fast-paced, 24/7 environment.

Qualifications

• Bachelor’s degree in Engineering, Business, or related field.
• 10+ years of progressive experience in program management or related areas.
• Strong leadership, communication, and stakeholder management skills.
• Experience managing financial performance and contracts.
• Experience with Medical Device/Regulated manufacturing.
• Proficient in project management tools (Smartsheet, MS Project).
• Ability to work in a fast-paced 24/7 environment.
• Good financial acumen and ability to interpret P&L drivers.
• Team builder and collaborator.

Responsibilities

• Define and execute comprehensive program strategies aligned with organizational objectives, customer requirements, and growth targets.
• Provide executive oversight for the planning, execution, and delivery of complex, cross‑functional programs across multiple accounts.
• Establish program governance, performance metrics, and reporting structures.
• Drive operational excellence throughout the program lifecycle.
• Serve as the senior point of contact for key customers and build strong relationships.
• Partner with clients to define objectives, deliverables, timelines, and success measures.
• Lead and support contract negotiations.
• Ensure scope of the project is assessed periodically, and any out‑of‑scope elements identified and reviewed with customer.
• Lead collaboration across engineering, operations, supply chain, quality and account management teams.
• Ensure effective communication of program strategy and risks to executive management.
• Align customer expectations with internal capabilities.
• Identify and drive new business opportunities.
• Support proposal development and pricing strategy.
• Contribute to account growth strategies.
• Monitor program performance against financial and operational metrics.
• Lead Quarterly Business Reviews (QBRs).
• Implement continuous improvement initiatives.
• Build and develop high‑performing teams.
• Foster a culture of accountability and collaboration.

Skills

Leadership

Communication

Stakeholder management

Financial acumen

Problem solving

Smartsheet

MS Project

Team building

Medical Device experience

Education

Bachelor’s degree in Engineering, Business, or related field

MBA (preferred)

Tools

Smartsheet

MS Project

Job description

Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary.

General Purpose

The Director, Program Management is responsible for leading strategic, cross‑functional program execution and driving customer‑focused solutions that support business growth, operational excellence, and long‑term client retention. This role provides leadership in developing and implementing global program strategies, ensuring seamless delivery of products and services, and strengthening relationships with key customers. The Director acts as a senior liaison between internal stakeholders and external clients, ensuring alignment, accountability, and consistent delivery of high‑quality outcomes.

Principle Accountabilities

Strategic Leadership & Program Execution

• Define and execute comprehensive program strategies aligned with organizational objectives, customer requirements, and growth targets.
• Provide executive oversight for the planning, execution, and delivery of complex, cross‑functional programs across multiple accounts.
• Establish program governance, performance metrics, and reporting structures.
• Drive operational excellence throughout the program lifecycle.

Customer Engagement & Relationship Management

• Serve as the senior point of contact for key customers and build strong relationships.
• Partner with clients to define objectives, deliverables, timelines, and success measures.
• Lead and support contract negotiations.
• Ensure scope of the project is assessed periodically, and any out‑of‑scope elements identified and reviewed with customer.

Cross‑Functional Collaboration

• Lead collaboration across engineering, operations, supply chain, quality and account management teams.
• Ensure effective communication of program strategy and risks to executive management.
• Align customer expectations with internal capabilities.

Business Growth & Development

• Identify and drive new business opportunities.
• Support proposal development and pricing strategy.
• Contribute to account growth strategies.

Operational & Financial Performance

• Monitor program performance against financial and operational metrics.
• Lead Quarterly Business Reviews (QBRs).
• Implement continuous improvement initiatives.

Talent Leadership & Organizational Development

• Build and develop high‑performing teams.
• Foster a culture of accountability and collaboration.

Requirements

• Bachelor’s degree in Engineering, Business, or related field.
• 10+ years of progressive experience in program management or related areas.
• Strong leadership, communication, and stakeholder management skills.
• Experience managing financial performance and contracts.
• Demonstrated experience leveraging problem‑solving tools to statistically quantify decision making.
• Medical Device/Or Regulated manufacturing experience required.
• Effective negotiation skills.
• Ability to work in a face‑paced 24/7 environment.
• Demonstrated experience in project management tools – Smartsheet, MS Project, etc.
• Good financial acumen – ability to interpret and find drivers of P&L statement.
• Team builder and collaborator.

Qualifications – Preferred

• MBA or equivalent.
• Experience leading programs and large projects in complex environments.
• Operational excellence and lean background.

MF15

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email [e-mail] and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).