Program Manager

Ad Hoc; Lynchburg (VA); Remote; USD 130,000 - 150,000; Full time

Job summary

Join a leading technology company as a Program Manager, where you'll shape strategic directions and manage critical customer relationships. You'll lead a team to deliver impactful digital services, ensuring compliance and achieving program goals. Ideal candidates will have extensive experience in technology service delivery, strong communication skills, and a passion for public-sector service delivery.

Benefits

Company-subsidized health insurance

Flexible PTO

401K with employer match

Paid parental leave

Employee Assistance Program

Qualifications

• 7+ years of experience in technology service delivery projects.
• Project Management Professional (PMP) certification preferred.
• Agile certification strongly preferred.

Responsibilities

• Collaborate with leadership to shape strategic direction.
• Manage customer relationships and program performance.
• Lead and mentor team members for delivery success.

Skills

Communication

Stakeholder Management

Problem Solving

Time Management

Education

Bachelor's Degree

Tools

Agile Methodology

Project Management Software

Job description

Are you ready for new challenges and new opportunities?

Join our team!

Current job opportunities are posted here as they become available.

Ad Hoc is a technology company that empowers organizations to deliver scalable, impactful digital services. Using modern, agile methods, our team creates products that meet people’s needs and transform their experience of government.

Work on things that matter

Our collaborations have shaped some of the defining moments in public-sector service delivery. We’ve helped build products that connect Veterans to tailored services, help millions access affordable health care, and support important programs like Head Start. As we work with agencies to deliver critical services, we’re also changing how the government approaches technology.

Built for a remote life

Our culture, communications, and tools are built for remote work, enabling us to bring together top talent nationwide. At Ad Hoc, remote life empowers our teams to design work environments that fit their lives and that foster flexibility and collaboration to achieve positive outcomes for our customers.

Committed to high expectations and a welcoming culture

Ad Hoc values acceptance, accountability, and humility. We aren’t heroes. We learn from our mistakes and improve the process for the next time. We build small, inclusive teams to collaborate closely with our partners to solve the right problems and deliver software that works.

The Federal Civilian business unit supports many customers spanning the federal, commercial, and nonprofit space. Our customers include NASA, the General Services Administration, Office of Personnel Management, the Library of Congress, Health & Human Services, and the FDIC. We partner with these agencies to build new capabilities, deliver products, establish data as a strategic asset for informed decision-making, modernize legacy systems, and build the digital service infrastructure necessary to scale their mission impact.

Primary Responsibilities:

As a Program Manager, you will be responsible for collaborating with program or business unit leadership in shaping the strategic direction of the program and managing customer relationships. At the discretion of leadership, you may serve as the primary decision maker for the program. A Program Manager is a people manager, leader and mentor that effectively manages team members in support of delivery success. You will have an advanced ability to employ structured project management/process methodologies in order to meet scope, schedule and budget requirements. You will successfully lead through direct reports, and effectively communicate and execute against program and organizational objectives. A Program Manager must exhibit strong communication skills, with the ability to lead and resolve conflict in order to meet revenue goals, while ensuring contractual compliance. Primary expectations of a Program Manager include:

• Develops and maintains regular status reporting to include weekly status reports, program management reviews, monthly financial reports, staffing plans, and any additional reports requested by the customer
• Experienced in the ability to manage all aspects of program performance (i.e. technical, contractual, administrative, financial) and coordinating program activities across multiple projects
• Manages planned contract revenue, billable utilization, and gross margin achievement
• Exhibits stakeholder management skills, with the ability to develop and maintain strong customer relationships
• Effective communication skills, informing stakeholders of changes to program scope, timeline, or budget. Experience with change management best practices.
• Utilizes influential skills to translate customer vision and drive project activities to successful outcomes, with the ability to shape customer success outcomes and metrics
• Serves as a trusted partner, and advises customers on strategic vision and direction
• Manages contractual obligations and oversees and manages output of sub contracting partners
• Manages project activities and ensure they are compliant, completed on time, and within budget within a highly complex environment
• Recognizes issues and conflicts and problem solves solutions, strategically turning barriers into opportunities.
• Manages Project Managers (if applicable) to communicate information effectively to a variety of internal and external stakeholders
• Negotiates outcomes and agreements that benefit the project and company
• Advanced ability to partner with practice and growth leaders to identify and drive organic and new growth opportunities. Advanced ability to develop strategic program plans that benefit the organization over the long term
• Advanced ability to identify program risks and implement mitigation techniques in a timely manner. Ability to manage ongoing risks and communicate updates to the Senior Program Manager (if applicable)
• Adherence and in-depth understanding of ISO and CMMI quality standards
• Proven ability to achieve CPARS ratings above Satisfactory
• Excellent organizational and time-management skills and communication skills
• Proven experience with Agile project management methodology and project management software tools
• Advanced knowledge of planning, programming, budgeting, and resourcing
• Responsible for hiring, performance management, timecard reviews, PTO management and team development

Basic Qualifications:

• Bachelor's and 7+ years of experience
• 4 years of experience managing technology service delivery projects
• Project Management Professional (PMP) and/or ITIL certification strongly preferred
• Agile certification is strongly preferred (PMI-Agile Certified Practitioner (PMI-ACP), AgilePM Foundation, ICAgile Certified Professional (ICP), Certified Scrum Master, SAFe Agilist, etc.)

Preferred Qualifications:

• Prior government or government contracting experience is strongly preferred
• Project Management Professional (PMP) and/or ITIL certification strongly preferred
• Agile certification is strongly preferred (PMI-Agile Certified Practitioner (PMI-ACP), AgilePM Foundation, ICAgile Certified Professional (ICP), Certified Scrum Master, SAFe Agilist, etc.)
• Company-subsidized health, dental, and vision insurance
• Flexible PTO
• 401K with employer match
• Paid parental leave after one year of service
• Employee Assistance Program

Ad Hoc LLC is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.

In support of various state and city equal pay transparency laws, Ad Hoc job descriptions feature the starting range we reasonably expect to pay to candidates who would join our team with little to no need for training on the responsibilities we've outlined above. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and responsibility. The range of starting pay for this role is $130,000 - $150,000. Our recruiters will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements.