Program Manager

Arizona State University; Kentucky; On-site; USD 58,000 - 62,000; Full time

Job summary

Arizona State University’s Thunderbird School of Global Management is hiring an Administrative Operations Specialist 3 to coordinate executive programs and ensure goals align with policies and timelines.

The role requires managing daily operations, logistics for weekend events, and responsive multilingual student support, with close collaboration across campus departments to optimize program delivery and student success.

Qualifications

• Bachelor's degree and five (5) years of experience in the appropriate area or an equivalent combination of experience/training.
• Professional fluency in Spanish (intermediate level).
• Experience with ASU enterprise software (PeopleSoft, Salesforce, Slack, Zoom, Canvas).
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Develops and monitors daily operations and coordinates degree program activities.
• Oversee logistics, scheduling and outreach for class weekends and events.
• Respond to student inquiries in English and Spanish across channels; resolve onboarding, scheduling, classroom, and project issues.
• Maintain and update electronic student records for accuracy and accessibility.
• Monitor inventory of materials and supplies.
• Collaborate with departments across ASU/TSGM (e.g., Student Success, Admissions, Registrar, Financial Aid, Catering).

Skills

Program management

Bilingual English/Spanish

Microsoft Office

Project coordination

Education

Bachelor's degree

Tools

PeopleSoft

Salesforce

Slack

Zoom

Canvas

Monday.com

Job description

Job Profile

Administrative Operations Specialist 3

Job Family

Administrative Operations

Time Type

Full time

Minimum Qualifications

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description

Thunderbird School of Global Management (TSGM) is currently hiring a program manager to coordinate and direct the activities and functions of its executive-level and Spanish-language master’s programs. Under administrative direction, the program manager ensures that the goals and objectives of the program are accomplished in accordance with policies, priorities, time limitations, or other specifications.

Position Salary Range

• $57,900 - $62,000; commensurate with education and experience

Essential Duties

• Develops and monitors daily operations and coordinates degree program activities.
• Oversee logistics, scheduling and target audience communications for class weekends and other events.
• Receives and responds to a variety of student inquiries in both English and Spanish through different channels; addresses problems, issues and/or concerns including, but not limited to onboarding, schedule, class selection, classroom issues/team projects and use of online resources; routes issues as appropriate to ensure optimal resolution for student success.
• Monitors student progress toward graduation; maintains and updates electronic records to ensure ongoing accuracy and availability of information.
• Monitors inventory of materials and supplies.
• Partners and maintains working relationships with various departments within Thunderbird and ASU including, but not limited to: Student Success, Recruiting and Admissions, Faculty, Alumni Engagement, Instructional Design and Learning Experience, Enterprise Technology, Registrar, Student Billing Services, Financial Aid, Graduate College, and catering.
• Supervises the preparation of budget proposals; establishes expenditure controls and recommends the allocation of resources within the limitations of the budget.
• Oversees the evaluation program’s effectiveness to develop and implement the goals and objectives of the degree including improved methods of program delivery; evaluation methodology design and implementation including analysis of results and takes or recommends proper action based on outcomes.

Desired Qualifications

• Demonstrated experience working in a higher education environment, specifically with a graduate student population
• Professional fluency in Spanish (intermediate level)
• Demonstrated ability to deliver prompt and solution-oriented customer support
• Excellent communication skills
• Experience and sensitivity working with colleagues and students from backgrounds and a commitment to fostering an inclusive work and learning environment in which students from a variety of backgrounds, cultures, and personal experiences are welcomed and can thrive.
• Experience in fostering partnerships and developing understanding of needs, issues, and problems
• Experience in planning, analyzing, and coordinating activities and establishing priorities.
• Working knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint)
• Experience in ASU enterprise software (Peoplesoft, Salesforce, Slack, Zoom, Canvas)
• Experience in using project management software (Monday.com)
• Skill in simultaneously managing and appropriately prioritizing multiple projects and tasks in a dynamic work environment
• Demonstrated success working in team environments with a constructive approach to challenges
• Flexible and adaptive to changing priorities

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Schedule includes occasional evening and weekends (Friday-Sunday, at least once per month) and at least one week-long event per year.

Department Statement

The Thunderbird School of Global Management at Arizona State University is one of the finest global leadership and global management schools in the world with both graduate and undergraduate students. Solutions for the planet mean developing problem-solving from around the globe. From our world-renowned faculty representing six continents to hundreds of outstanding students who join us every year from around the world, the Thunderbird School of Global Management welcomes and encourages quality and great value. It is one of the top global leadership and global management schools in the country, highly ranked for academics, practical research, and student outcomes.

Driving Requirement

Driving is not required for this position.

Location

Campus: Downtown Phoenix

Funding

No Federal Funding

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.