Graduate Programs Student Services Support Coordinator

Arizona State University; Tempe (AZ); Hybrid; USD 46,000 - 52,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional development opportunities

Job summary

Arizona State University’s W. P. Carey School of Business seeks a Graduate Programs Student Services Support Coordinator to connect graduate students with academic, professional, and personal support services from orientation through graduation.

The role collaborates with a high-performing Program Operations team to ensure student success, manage events, and maintain program operations in a fast-paced environment, with hybrid in-office/remote options and periodic travel.

Qualifications

• Bachelor's degree and three years of related experience or equivalent

Responsibilities

• Advise and support immersion and online graduate business students through academic coaching
• Monitors and manages student academic progress including degree completion
• Oversees student administrative processes and records
• Delivers proactive student communications through presentations and newsletters
• Plans orientation and student engagement initiatives
• Collaborates with faculty and university partners to support program operations
• Coordinates faculty and classroom support and course materials
• Supports program budgets and financial processes
• Creates and improves operational processes for better student experience
• Represents the school in the program and ASU
• Participates in committees and initiatives as needed

Skills

Academic advising

International students

Event coordination

Communication

Public speaking

Organizational skills

Multitasking

Project management

MS Office

PeopleSoft

Canvas

Education

Master's degree in education or related field

Bachelor's degree + 3 years of experience

Tools

PeopleSoft

Canvas

Microsoft Office

Job description

Job Profile: Student Support Specialist 2

Job Family: Student Support Services

Time Type: Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications: Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Connects students to a variety of academic, professional, and personal support services to overcome academic and non-academic barriers and enhance their skills to increase persistence and graduation rates.

Job Description

Join a high-impact team supporting top graduate business programs at the W. P. Carey School of Business. The Graduate Programs Student Services Support Coordinator serves as a primary point of contact for students enrolled in graduate business programs, helping shape the student experience from orientation through graduation.

This highly student-facing role supports a collaborative and global community. Under the guidance of the Associate Director, the Coordinator supports student academic success and engagement through academic advising, event and program management, communications, faculty support, and daily program operations.

The Coordinator works independently while collaborating closely with a high-performing Program Operations team to deliver a high-quality student experience. This role requires building strong relationships with students, faculty, campus partners, and internal customers while demonstrating professionalism, responsiveness to student needs, discretion, and a strong commitment to service excellence in a fast-paced environment. Additional responsibilities include monitoring academic progress and coordinating student-facing events and initiatives.

Success in this role requires professionalism, cultural awareness, adaptability, strong communication skills, and the ability to thrive in a fast-paced, service-focused environment while balancing multiple priorities with minimal supervision. The role also offers opportunities to participate in unit-wide committees and cross-functional initiatives.

This Tempe-based position offers flexible scheduling options, including a hybrid in-office/remote work arrangement that supports both program needs and work/life balance. Opportunities for professional development, expanding your network across ASU, and occasional travel to support short international courses are also available.

If you enjoy helping others succeed, value collaboration, and appreciate variety and ownership in your work, this may be an excellent opportunity to grow your career in student success and higher education administration.

Position Salary Range: $46,000 - $51,500 annually; to commensurate with experience

Essential Duties

• The Coordinator has the following major responsibilities for one or more graduate business programs, which may require occasional extended work hours, including evenings and/or weekends as needed, and occasional in-state or out-of-state travel.
• Advises and supports immersion and online graduate business students through academic coaching, problem-solving, conflict resolution, and interpretation of university and program policies.
• Monitors and manages student academic progress, including degree completion, probation, off-track status, withdrawals, enrollment adjustments, and graduation readiness.
• Oversees student administrative processes and records, including registration, interactive Plan of Study (iPOS), CPT trainings, and academic tracking.
• Develops and delivers proactive student communications through presentations, office hours, newsletters, and targeted outreach.
• Plans and executes orientation, student engagement initiatives, leadership programming, and academic and signature events.
• Collaborates with faculty, internal departments, and university partners to support program operations, classroom logistics, and student success initiatives.
• Coordinates faculty and classroom support, including course material preparation and classroom operations.
• Supports program budgets and financial processes, including expenditures, disbursements, reimbursements, and approvals.
• Creates, documents, and improves operational processes and procedures to enhance program effectiveness and the student experience.
• Serves as a key resource for student services within the college and ASU and represents the WPC.
• Program Operations team on committees and collaborative initiatives as needed.

Days and Schedule: Typical work schedule is Monday-Friday, 8:00 a.m.-5:00 p.m., with occasional schedule adjustments to support evening cohort programming and student engagement activities. Some evenings and weekends may be required based on program needs and events.

Flexible work options, including hybrid remote work arrangements, may be available following an onboarding period and are subject to ASU policy and department approval.

Desired Qualifications

• Evidence of a Master's degree in education, business, or a related field
• Experience advising or supporting students in a higher education environment
• Experience working with and supporting international student populations
• Experience coordinating events, programs, or student engagement initiatives
• Demonstrated ability to communicate effectively
• Experience delivering presentations, workshops, or student trainings
• Strong organizational skills with attention to detail, discretion, and confidentiality
• Demonstrated ability to manage multiple priorities independently in a fast-paced environment
• Experience managing projects, timelines, and operational processes
• Proficiency with Microsoft Office applications and collaborative technology tools
• Familiarity with student information systems (PeopleSoft) and learning management systems (Canvas)
• Experience composing, editing, and proofreading professional communications
• Experience working independently while contributing to a collaborative team environment
• Demonstrated initiative and ability to take ownership of assigned programs and initiatives

Working Environment

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse
• Required to stand for varying lengths of time and walk moderate distances to perform work
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds
• Regular use of standard office equipment including, but not limited to: computer
• Workstation/laptop (keyboard, monitor, mouse), printer, fax, calculator, copier, telephone and associated computer/technology peripherals

ASU is a diverse enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Hybrid work is an arrangement where employees spend a minimum of 60% of their regular work week at their primary ASU work location. Dean or vice president-level approval is required.

Department Statement

The W. P. Carey School of Business at Arizona State University is the largest and one of the top-ranked public business schools in the United States with more than 25,000 students. The school is internationally regarded for its programs and the research productivity of its distinguished faculty members. Students come from more than 120 countries, and W. P. Carey is represented by over 140,000 alumni worldwide.

W. P. Carey prides itself on being a place Where Business is Personal. We value personalization, access, and excellence in business education and believe business is about people. Our motto reflects a commitment to mutual respect, building community, and positively impacting lives. We're proud of that commitment, and look forward to it shaping your experience at W. P. Carey. Learn more at wpcarey.asu.edu. School of Business continually strives to foster a welcoming environment.

Driving Requirement: Driving is not required for this position.

Location: Campus: Tempe

Funding: No Federal Funding

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU's comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement: A fingerprint check is not required for this position.