Program Manager, Online Programs

Arizona State University; Kentucky; On-site; USD 58,000 - 59,000; Full time

Job summary

The Thunderbird School of Global Management at Arizona State University is hiring a program manager to coordinate and direct activities of its online degree programs. Under administrative direction, you ensure goals align with policies and timelines and provide guidance to staff and students.

You will develop daily operations, respond to student inquiries, manage course scheduling and budgets, and collaborate with multiple departments to support degree completion and program success.

Qualifications

• Bachelor's degree and five years of experience or equivalent.
• Experience in higher education, online student population, and customer support.

Responsibilities

• Develops and monitors daily operations for degree program activities.
• Responds to student inquiries through multiple channels and resolves issues for student success.
• Maintains electronic records for accuracy and accessibility.
• Oversees course scheduling, building, materials, and faculty associates.
• Coordinates logistics for orientation, graduation, and seminars.
• Manages budget proposals and resource allocation within budget.
• Evaluates program effectiveness and recommends improvements.

Skills

Higher education experience

Online student population experience

Customer support

Communication skills

Diversity & inclusion awareness

Education

Bachelor's degree

Tools

Microsoft Office

PeopleSoft

Salesforce

Slack

Zoom

Canvas

Monday.com

Job description

Job Profile

Administrative Operations Specialist 3

Job Family

Administrative Operations

Time Type

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary

Supports and instructs those served by the department with complex queries, applies specialized knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.

Job Description

Thunderbird School of Global Management is currently hiring a program manager to coordinate and direct the activities and functions of its online degree programs. Under administrative direction, the program manager ensures that the goals and objectives of the programs are accomplished in accordance with policies, priorities, time limitations, or other specifications.

Position Salary Range

• $57,900 - $59,000; commensurate with education and experience

Essential Duties

• Develops and monitors daily operations and coordinates degree program activities.


• Receives and responds to student inquiries through different channels; addresses escalated problems, issues and/or concerns including, but not limited to: onboarding, schedule, class selection, classroom issues/team projects and use of online resources; routes issues as appropriate to ensure optimal resolution for student success.


• Monitors student progress toward graduation; maintains and updates electronic records to ensure ongoing accuracy and availability of information.


• Monitors inventory of materials and supplies.


• Manages course scheduling and course building, including course materials and faculty associates.


• Oversees logistics, scheduling and target audience communications for orientation, graduation, and global field seminars.


• Partners and maintains working relationships with various departments within Thunderbird and ASU including, but not limited to: Student Success, Academic Advising, Recruiting and Admissions, Faculty, Alumni Engagement, Instructional Design and Learning Experience, Enterprise Technology, Registrar, Student Billing Services, Financial Aid, Graduate College, ASU Online/Ed Plus and catering.


• Supervises the preparation of budget proposals; establishes expenditure controls and recommends the allocation of resources within the limitations of the budget.


• Oversees the evaluation program’s effectiveness to develop and implement the goals and objectives of the degree including improved methods of program delivery; evaluation methodology design and implementation including analysis of results and takes or recommends proper action based on outcomes.

Desired Qualifications

• Demonstrated experience working in a higher education environment, specifically with an online student population


• Demonstrated ability to deliver prompt and solution-oriented customer support


• Ability to effectively communicate


• Experience and sensitivity working with colleagues and students from backgrounds and a commitment to fostering an inclusive work and learning environment in which students from a variety of backgrounds, cultures, and personal experiences are

welcomed and can thrive.

• Experience in fostering partnerships and developing understanding of needs, issues, and problems


• Experience in planning, analyzing, and coordinating activities and establishing priorities.


• Working knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint)


• Experience in ASU enterprise software (Peoplesoft, Salesforce, Slack, Zoom, Canvas)


• Experience in using project management software (Monday.com)


• Skill in simultaneously managing and appropriately prioritizing multiple projects and tasks in a dynamic work environment


• Demonstrated success working in team environments with a constructive approach to challenges


• Flexible and adaptive to changing priorities

Working Environment

• This position is located on the Downtown Phoenix Campus and requires physical presence at that location. Working from another location requires additional approvals, which are not guaranteed.


• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.


• Required to stand for varying lengths of time and walk moderate distances to perform work.


• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.


• Schedule may require occasional evening, weekends, week-long sessions, and/or international travel.

Department Statement

The Thunderbird School of Global Management at Arizona State University is one of the finest global leadership and global management schools in the world with both graduate and undergraduate students. Solutions for the planet mean developing problem‐solvers from around the globe. From our world‑renowned faculty representing six continents to hundreds of outstanding students who join us every year from around the world, the Thunderbird School of Global Management welcomes and encourages quality and great value. It is one of the top global leadership and global management schools in the country, highly ranked for academics, practical research, and student outcomes.

Driving Requirement

Driving is not required for this position.

Location:

Campus: Downtown Phoenix

Funding

No Federal Funding

ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco‑free university. For details visit https://wellness.asu.edu/explore‑wellness/body/alcohol‑and‑drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement

ASU conducts pre‑employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre‑employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.