Lead Career Advisor

Career Team; Metairie (LA); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Onsite work

Job summary

Career Team is a leading workforce development organization dedicated to transforming lives through technology-enabled services and high-touch coaching. We are hiring a Lead Career Advisor to oversee Career Advisors, approve enrollment applications, and support WIOA program delivery across multiple sites.

You will manage caseloads, report on monthly performance, train staff, and build strong community partnerships to drive successful outcomes for participants and contractual measures.

Qualifications

• Public speaking and workshop delivery experience.
• Strong knowledge of WIOA programs and services.
• Detail-oriented to meet program requirements.

Responsibilities

• Oversee and coach Career Advisors and enrollment processes.
• Approve enrollment applications and support services.
• Manage caseloads and track participants’ progress monthly.
• Prepare and present activity reports and program outcomes.
• Coordinate with partners and maintain written case records.

Skills

Public speaking

WIOA knowledge

Case management software

Microsoft Office

Time management

Verbal and written communication

Driver's license

Education

Associate’s degree or higher

Tools

Microsoft Office

PowerPoint

Job description

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting‑edge technology with compassionate, high‑touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world‑class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you’re passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Career TEAM is hiring a Lead Career Advisor as part of the Workforce Innovation and Opportunity Act (WIOA) program to work with WIOA and Unemployed and Underemployed Adult Job Seeker customers. This position will be responsible for providing oversight and coaching to the Career Advisors, both internal and external processes for partnership building. This position will approve enrollment applications and support services, assess caseload shape, report monthly, train in case management activities related to the WIOA program as outlined in the current program design, and assist with the day‑to‑day operation of the Career Advisors.

Your Impact on Career TEAM’s Success

• Serve our staff with leadership
• Support and report to the local Project/Executive Director
• Manage the team’s active caseloads for served programs
• Create and maintain all sites and oversee program referral pathway processes
• Ensure that Career Advisors maintain accurate written case records and files that are necessary to meet contractual requirements
• Assist with complex casework service plans
• Assist Career Advisors to mitigate and remove barriers
• Assess, manage, and maintain a caseload of new registrants as well as carryover participants
• Track clients’ progress in training and job search activities monthly
• Case note all interactions with clients
• Build strong partnerships with community organizations
• Develop and implement strategies to incorporate a focus on performance objectives in the daily operations of organizational staff
• Help drive customer success and positive outcomes for contractual measures
• Provide training and career coaching on assessments to help establish career goals aligned with the skill needs of area business and industry
• Prepare and present reports of activities and accomplishments
• Periodically provide coverage at different locations as needed
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location.

To Qualify for This Role, You Must Have

• Associate’s degree or higher
• 2+ years of experience working in a career center or providing career development services
• 1+ year of experience working with unemployed and underemployed individuals
• Ability to give presentations and workshops (public speaking)
• Demonstrated understanding of WIOA programs and services
• Demonstrated ability to be highly detail‑oriented in order to successfully meet program requirements
• Knowledge of local community colleges, local community partners and private training
• Provider system a plus
• Knowledgeable about workforce program requirements
• Computer literate with proficiency in Microsoft Office (e.g., Word, Excel), PowerPoint, training platforms, and case management or customer relations software applications
• Exceptional time management skills to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• A valid driver’s license

Additional Skills/Knowledge Career TEAM Would Love for This Role

• Experience with local WIOA programs strongly preferred
• Knowledgeable about the local region and relevant partners
• Astounding ability to multitask and be proactive

Salary is commensurate with education and experience. Career TEAM offers a competitive benefits package including healthcare, dental, and personal/vacation time.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.