Program Manager

JEVS Human Services; Dover (DE); On-site; USD 58,900 - 63,000; Full time

Benefits offered by this job

401(k) with company match

Tuition assistance

Health, Dental, and Vision coverage

Paid vacation and sick time

10-12 paid holidays per year

Pre-tax commuter benefits

Continuing education and professional/

Annual holiday party

Job summary

JEVS Human Services is seeking a dynamic Program Manager to oversee our Delaware FMS program, coordinating Support Brokers and ensuring compliance with programmatic requirements. The role involves field visits, reporting, and cross-functional collaboration with tax, enrollment, and stakeholder teams.

Ideal candidates hold a Bachelor’s Degree in Human Services or related field or have 18 months of relevant case management or management experience, with strong MS Office skills, especially Excel,

Qualifications

• Bachelor’s Degree in Human Services, Human Services Administration, Social Services, Business, or related field; or a Bachelor’s degree in an unrelated field and 18 months of experience at a case management or management level involved with an FMS and/or participant-directed program.
• Proficient with Microsoft Office Suite applications, especially Excel and be familiar with Microsoft SharePoint and DocuSign software.
• Experience supervising and coordinating daily activities and schedules for multiple staff.
• Strong reporting, QA, and stakeholder engagement skills.

Responsibilities

• Oversee all Delaware Support Brokers’ daily activities and schedules.
• Supervise Support Broker case load management and task completion.
• Audit, quantify and report to the Program Director on deliverables and timelines.
• Accompany each Support Broker on field visits for feedback and evaluations.
• Generate monthly reports for each Support Broker to ensure compliance.
• Recruit for open positions within the program.
• Ensure enrollment file QA via DocuSign and suggest improvements.
• Collaborate with FMS Tax Accountant on worker's compensation policies.
• Participate in stakeholder/funder meetings and manage exhibition resources.

Skills

Microsoft Office

Excel

SharePoint

Education

Bachelor’s Degree in Human Services or related field

18 months experience in case management or management with FMS

Tools

DocuSign

Job description

Our Delaware team is growing and we are in need of a dynamic leader to join us in the role of Program Manager! The Program Manager will oversee our FMS program which provides Financial Management Services (FMS) and Support Brokerage to adult disabled individuals, helping them to maintain independence in the home and community throughout the state of Delaware. JEVS provides these services through Medicaid funding via the Division of Medicaid and Medical Assistance and through non-Medicaid funding via the Division of Services for Aging and Adults with Physical Disabilities.

Responsibilities

• Oversee all Delaware Support Brokers’ daily activities and schedules
• Supervise Support Broker case load management and task completion
• Audit, quantify and report to the Program Director on Support Broker deliverables and timeline compliance
• Accompany each Support Broker at least one day per month on a field visit to observe and provide constructive feedback and formal evaluations
• Generate and discuss reports for each Support Broker monthly with Program Director to ensure compliance with programmatic requirements and sufficient delivery of service
• Participate in recruiting for all open positions within the program
• Ensure Quality Assurance of all enrollment files via DocuSign; make recommendations, test pilot templates, and suggest improvements as necessary
• Collaborate with FMS Tax Accountant in audit of worker's compensation policies
• Participate in stakeholder/funder meetings as needed; attend conferences as exhibitor and manage exhibition resources
• Other duties related to successful management of the program
• Bachelor’s Degree in Human Services, Human Services Administration, Social Services, Business, or related field; or a Bachelor’s degree in an unrelated field and 18 months of experience at a case management or management level involved with an FMS and/or participant-directed program.
• Occasional travel from Wilmington to Dover
• Proficient with Microsoft Office Suite applications, especially EXCEL and be familiar with Microsoft SharePoint and DocuSign software.

What’s In It For You

• 401(k), with company match
• Tuition assistance: Available to all employees with at least one year of service, for those enrolled in job-related, accredited, degree or certificate level courses
• Health, Dental, and Vision coverage
• Ample paid vacation and sick time
• 10-12 paid holidays per year
• Pre-tax commuter benefits
• Continuing education, professional development opportunities, retreats, and training
• Annual holiday party and office outings
• Wellness workshops and activities and access to the Employee Assistance Program
• Dress-down Fridays
• Employee referral bonus
• Reimbursement of eligible mileage and travel expenses

The base pay for this position ranges from $58,900 to $63,000 and will vary based on factors such as skills and experience. Base pay is one part of the Total Compensation that JEVS Human Services provides to recognize employees for their work. JEVS provides competitive Benefits; we believe that benefits should support you at work and at home. Please visit the benefits page of our careers site for more details.

At JEVS, we are committed to ensuring all our employees feel included, valued, appreciated and free to be who they are at work. We cultivate a culture where differences are valued, and we are putting resources and attention towards improving employee engagement, retention, and promotion of our talented staff.

Diversity, inclusion, and equity are core principles that guide how we cultivate leaders, build our teams, and create an environment that the right fit for JEVS Human Services’ employees, our community partners, and the individuals we serve.

For more information about what it’s like to be a part of the JEVS team, visit our careers page at https://www.jevshumanservices.org/careers/

Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided. Please contact your recruiter if you are in need of an accommodation during the interview process.

JEVS Human Services is committed to ensuring equal employment opportunities. The Agency will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person’s gender, gender identity, age, race, color, religion, creed, sexual preference or orientation, marital status, national origin, ancestry, citizenship, military status, veteran status, disability, or membership in any other protected group. Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided.