Vice President of Operations

JEVS Human Services; Philadelphia (Philadelphia County); Hybrid; USD 100,000 - 115,000; Full time

Benefits offered by this job

401(k) with company match

Tuition assistance

Health, Dental, and Vision coverage

Paid vacation and sick time

Paid holidays

Professional development opportunities

Wellness workshops

Employee referral bonus

Job summary

A non-profit organization is seeking a dynamic Vice President of Program Operations to lead residential services for individuals with intellectual disabilities. The role requires strategic oversight of a $25M budget, direct management of six reports, and a commitment to person-centered services. Candidates should have 5+ years in leadership roles and a Bachelor's degree, with a Master's preferred. This hybrid role offers competitive pay and comprehensive benefits.

Qualifications

• 5+ years of leadership experience in human services.
• 1 year working with individuals with intellectual disabilities or autism.

Responsibilities

• Lead residential services with a clear vision.
• Drive operational excellence and manage budgets.
• Build and inspire teams to achieve goals.

Skills

Leadership in human services

Financial management

Understanding of service regulations

Communication skills

Problem-solving skills

Team inspiration and growth

Education

Bachelor's degree

Master's degree in a related field

Job description

Overview

JEVS Human Services is seeking a dynamic and visionary Vice President of Program Operations to lead a portfolio of residential services serving individuals with intellectual disabilities and behavioral health needs. With oversight of a $25M budget, six direct reports, and a team of 200+ professionals, this leader will shape strategy, strengthen operations, and deliver high-quality, person-centered services that empower individuals to live with greater independence and dignity.

Division: Community Living & Home Supports (CLHS)

Location: Philadelphia, PA | Hybrid (4 days in-office, 1 day remote)

What You’ll Do

• Lead with Vision: Set a clear direction for residential services, mobilize staff around division goals, and represent JEVS at the local and state levels.
• Drive Operational Excellence: Oversee Community Living Arrangements, Supported Independent Living, and Life Sharing programs serving 150 individuals annually.
• Champion Quality & Outcomes: Use data, customer feedback, and best practices to drive continuous improvement and measurable results.
• Build & Inspire Teams: Develop leaders, support a unionized workforce, and create a culture of accountability, collaboration, and recognition.
• Ensure Fiscal Stewardship: Manage multi-source funding, oversee budgets, and work with Finance and Advancement teams to maintain sustainability and growth.
• Strengthen Relationships: Build strong partnerships with funders, regulators, donors, and community stakeholders to advance JEVS’ mission and expand impact.

What We’re Looking For

• Experience: 5+ years of progressive leadership in human services or a related field, including at least 1 year working directly with individuals with intellectual disabilities and/or autism.
• Education: Bachelor’s degree required; Master’s in a related human service field strongly preferred.

Skills & Knowledge

• Deep understanding of residential and support service regulations.
• Strong financial and administrative management skills (budgeting, contracts, performance management).
• Experience working with labor relations and unionized environments.
• Exceptional communication, problem-solving, and change management abilities.
• Proven ability to inspire teams and drive organizational growth.
• Availability: Ability to work onsite 4 days/week, 1 day remote, with flexibility for evening/weekend emergencies and travel to program sites.

Base pay range

$100,000.00/yr - $115,000.00/yr

Why Join JEVS?

At JEVS Human Services, we believe in creating sustainable paths to independence. This is more than a leadership role—it’s an opportunity to transform lives, strengthen communities, and leave a lasting impact. As Vice President of Program Operations, you’ll play a pivotal role in shaping the future of residential services and ensuring every individual we serve has the support to thrive.

What’s in it for you

• 401(k), with company match
• Tuition assistance: Available to all employees with at least one year of service, for those enrolled in job-related, accredited, degree or certificate level courses
• Health, Dental, and Vision coverage
• Ample paid vacation and sick time
• 10-12 paid holidays per year
• Continuing education, professional development opportunities, retreats, and training
• Wellness workshops and activities and access to the Employee Assistance Program
• Employee referral bonus
• Reimbursement of eligible mileage and travel expenses

The base pay for this position is $100,000-$115,000. Base pay is one part of the Total Compensation that JEVS Human Services provides to recognize employees for their work. JEVS provides competitive benefits; we believe that benefits should support you at work and at home. Please visit the benefits page of our careers site for more details.

At JEVS, we are committed to ensuring all our employees feel included, valued, appreciated and free to be who they are at work. We cultivate a culture where differences are valued, and we are putting resources and attention towards improving employee engagement, retention, and promotion of our talented staff.

Diversity, inclusion, and equity are core principles that guide how we cultivate leaders, build our teams, and create an environment that is the right fit for JEVS Human Services’ employees, our community partners, and the individuals we serve.

For more information about what it’s like to be a part of the JEVS team, visit our careers page at www.jevshumanservices.org/careers

Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided. Please contact your recruiter if you are in need of an accommodation during the interview process.

JEVS Human Services is committed to ensuring equal employment opportunities. The Agency will not engage in or tolerate unlawful discrimination (including any form of unlawful harassment) on account of a person’s gender, gender identity, age, race, color, religion, creed, sexual orientation, marital status, national origin, ancestry, citizenship, military status, veteran status, disability, or membership in any other protected group. Qualified individuals with disabilities are encouraged to apply; reasonable accommodations will be provided.

Seniority level

• Director

Employment type

• Full-time

Job function

• Business Development, Administrative, and Management

Industries

• Non-profit Organization Management
• Health and Human Services