Program Manager

WorldLink US; Dallas (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

WorldLink is seeking an experienced Program Manager to join our Digital Program Office supporting enterprise-wide transformation initiatives. This team drives AI, Personalization, and Digital Platform programs with executive stakeholders and fast-moving priorities.

Successful candidates will influence across Product, Engineering, Data, Marketing, Customer Experience, Finance, and Operations, building governance, metrics, and communications to realize value.

Qualifications

• 7+ years of Program Management experience leading complex enterprise initiatives.
• Experience managing programs with multiple business units and cross-functional stakeholders.
• Experience managing risks, issues, dependencies, and executive reporting.
• Bachelor’s degree or equivalent experience may be considered.

Responsibilities

• Lead strategic cross functional & transformational programs within the Digital organization involving multiple teams and executive stakeholders.
• Drive program execution from planning through delivery while proactively identifying and mitigating risks.
• Facilitate cross functional meetings, decision making, issue resolution, and program governance.
• Build strong relationships across technical and non technical organizations to drive alignment and execution.
• Develop executive level status reports, presentations, dashboards, and leadership communications.
• Coordinate activities across Product, Engineering, Data, Marketing, Customer Experience, Finance, and Operations teams in support of Digital priorities.
• Track program milestones, dependencies, risks, and key decisions.
• Support value realization activities by helping define KPIs, measure outcomes, and communicate business value for AI, Personalization, and Digital Platform initiatives.
• Help establish scalable program management processes and operational best practices.
• Adapt responsibilities based on changing business priorities and organizational needs.

Skills

Program management

Cross-functional coordination

Executive reporting

Risk management

Stakeholder management

Communication

Facilitation

Hybrid delivery

Self-motivation

Organization

Education

Bachelor’s degree or equivalent experience

Job description

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.

Collaborative. Respectful. Work hard Play hard. A place to dream and do. These are just a few words that describe what life is like at WorldLink. We embrace a culture of experimentation and constantly strive for improvement and learning.

We take pride in our employees and their future with continued growth and career advancement. We put TEAM first. We are a competitive group that like to win. We're grounded by humility and driven by ambition. We're passionate, and we love tough problems and new challenges. You don't hear a lot of "I don't know how" or "I can't" at WorldLink. If you are passionate about what you do and having fun while doing it; tired of rigid and strict work environments and would like to work in a non-bureaucratic startup cultural environment, WorldLink may be the place for you.

For more information about our craft, visit https://worldlinklabs.ai/ .

We are looking for an experienced Program Manager to join a rapidly growing Digital Program Office supporting enterprise wide digital transformation initiatives. This team was established to drive some of the organization's highest priority strategic programs within the Digital organization, spanning AI, Personalization, and Digital Platform.

Successful candidates will be comfortable operating in highly visible environments, influencing without authority, working with executive stakeholders, and taking ownership of ambiguous, fast-moving initiatives.

Role and Responsibilities:

• Lead strategic cross functional & transformational programs within the Digital organization involving multiple teams and executive stakeholders.
• Drive program execution from planning through delivery while proactively identifying and mitigating risks.
• Facilitate cross functional meetings, decision making, issue resolution, and program governance.
• Build strong relationships across technical and non technical organizations to drive alignment and execution.
• Develop executive level status reports, presentations, dashboards, and leadership communications.
• Coordinate activities across Product, Engineering, Data, Marketing, Customer Experience, Finance, and Operations teams in support of Digital priorities.
• Track program milestones, dependencies, risks, and key decisions.
• Support value realization activities by helping define KPIs, measure outcomes, and communicate business value for AI, Personalization, and Digital Platform initiatives.
• Help establish scalable program management processes and operational best practices.
• Adapt responsibilities based on changing business priorities and organizational needs.

Required Experience and Education:

• Bachelor’s degree or equivalent experience may be considered.
• 7+ years of Program Management experience leading complex enterprise initiatives.
• Demonstrated experience managing programs involving multiple business units and cross functional stakeholders.
• Experience managing risks, issues, dependencies, and executive reporting.

Preferred Qualifications:

• Telecommunications industry experience preferred.
• Experience with AI/ML driven products or platforms is a plus.
• Personalization or recommendation engine program experience is a plus.
• Digital platform modernization or re platforming experience is a plus.
• Experience supporting enterprise data, AI, or digital transformation initiatives.
• Experience working within PMOs or Transformation Offices.
• Familiarity with Agile, Waterfall, and hybrid delivery methodologies.

Necessary Skills and Attributes:

• Self-motivated individual with the ability to thrive in a team-based or independent environment.
• Detail-oriented with strong organization skills.
• Ability to work in a fast-paced environment with evolving priorities.
• Limited supervision and the exercise of discretion.
• Strong facilitation and meeting leadership skills.
• Exceptional written and verbal communication skills with experience creating executive level communications.
• Proven ability to build relationships across business and technical organizations.
• Ability to manage multiple priorities simultaneously.
• Self-starter capable of operating independently with minimal direction.