Program Manager

TransPerfect; Dallas (TX); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading localization services company is seeking a Program Manager to oversee operational success and client collaboration. This role requires strong program management skills, problem solving abilities, and relationship building in both face-to-face and virtual environments. The ideal candidate has a minimum of 5 years in program management and a Bachelor's degree. Join a dynamic team to drive strategic initiatives and enhance customer satisfaction through effective collaboration and service delivery.

Qualifications

• Minimum 5 years of experience in program/account management.
• Experience working with a high-performance, collaborative, constructive peer group.
• Leadership experience in managing teams.

Responsibilities

• Own the service delivery for the program across dispersed teams.
• Enhance organizational excellence with operational benchmarks.
• Engage with clients to design and implement process improvements.
• Be the main contact for the client ensuring their satisfaction.
• Collaborate with teams to strengthen client relationships.

Skills

Written and verbal communication skills

Problem solving/critical thinking

Technology proficiency

Ability to work under pressure

Project management

Microsoft Office applications

Education

Bachelor’s degree or equivalent

Job description

Join to apply for the Program Manager role at TransPerfect

The Program Manager will be responsible for the operational success of TransPerfect ensuring seamless team collaboration and development, program delivery, strategic customer service and quality control and evaluation.

A successful Program Manager will have solid program management skills, excellent problem solving skills, and the ability to build strong relationships with client and internal teams in face to face and virtual environments.

DESCRIPTION

• Own the service delivery for the program, across geographically dispersed client and TransPerfect teams
• Enhance organizational excellence by establishing operational benchmarks, timelines, and resources needed to achieve strategic goals, proactively recommending and driving improvements as necessary; set standards for accountability and measurements of success
• Engage with the client and internal teams to design and implement new initiatives to further develop process improvement, quality procedures, and efficient workflow models
• Be the pivotal point of contact for the client with responsibility for communication, setting achievable service and delivery expectations, and ensuring these are fulfilled and satisfaction levels consistently maintained
• Ensure the client has knowledge of the defined process and best industry practices to develop trust in program services and solutions delivery
• Collaborate with internal teams to establish, strengthen and expand client relationships and support development of new business opportunities and overall profitable revenue growth
• Identify gaps and trends to support the Client Service team to maximize revenue potential through expansion and /or diversification of services and solutions
• Partner with Production team to dissect and shape new offerings and support client-facing teams to build value proposition around these proposed offerings
• Build and strengthen the relationships between the diverse teams working on the account
• Drive strategic planning and strategy implementation to aid and report on improved customer satisfaction, consistent quality delivery, process efficiency, and increased profitability
• Complete any other tasks as assigned by a manager/supervisor

REQUIRED SKILLS

• Excellent written and verbal communication skills in native language as well as in English
• Independent, self-motivated, results-oriented, and dynamic
• Exceptional problem solving/critical thinking skills
• Ability to work effectively under pressure to meet tight deadlines and challenging goals
• Proficient in using technology as a management reporting tool and experience working with information technology staff to develop and implement program evaluation systems
• Energized in matrix organizations where excellence is achieved through relationships rather than formal reporting structures
• Thorough understanding of project management
• Advanced use of Microsoft Office applications

REQUIRED EXPERIENCE AND QUALIFICATIONS

• Minimum 5 years of experience in program/account management
• Minimum Bachelor’s degree or equivalent
• Experience working with a high-performance, collaborative, constructive peer group
• Leadership experience in managing teams

DESIRED SKILLS AND EXPERIENCE

• Prior translation industry experience
• Six Sigma certification or experience
• PMP or Prince 2 certification or experience

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries: Translation and Localization and Software Development

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