Account Manager

TransPerfect; Atlanta (GA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k matching

Birthday off

Job summary

TransPerfect is seeking an Account Manager to develop new business relationships and provide first-line support to existing clients. You will drive client acquisition, nurture accounts, and collaborate with leadership to expand the TransPerfect portfolio.

The role emphasizes strong English communication, problem solving, and relationship management while coordinating with production to deliver high-quality translations on time.

Qualifications

• Minimum Bachelor's degree or equivalent.
• Excellent written and verbal English communication skills.
• Excellent problem solving and analytical skills.
• Strong interpersonal skills.
• Effective time management.

Responsibilities

• Develop prospective clients through various strategies and research.
• Foster and close new clients through referrals, cold calling and networking.
• Grow new business from existing clients through upselling.
• Collaborate with senior leadership to expand relationships.
• Negotiate rates and deadlines with clients.
• Educate clients on translation processes, rates and turnaround times.
• Coordinate with production to ensure high-quality deliverables.
• Follow up with clients to ensure satisfaction with delivery and service.
• Understand industries TransPerfect serves and keep updated on market data.
• Perform additional projects or duties as required.

Skills

English communication

Problem solving

Analytical skills

Interpersonal skills

Time management

Education

Bachelor's degree or equivalent

Job description

Who We Are

TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 100 cities on six continents, TransPerfect offers a full range of services in 170+ languages to clients worldwide. More than 5,000 global organizations employ TransPerfect's GlobalLink® technology to simplify management of multilingual content. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and ISO 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong. For more information, please visit our website at www.transperfect.com.

What You Will Be Doing

The position of the Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.

Responsibilities include:

• Develop prospective clients through several strategies including internet research, trade show lists, referrals, various professional directories and personal investigation
• Foster and close new clients through referrals, cold calling, networking, and other means (tradeshows, regional organizations, etc.)
• Responsible for growing new business from existing clients, including working closely with senior leadership to expand current relationships and upsell the TransPerfect portfolio.
• Creatively problem solve to improve current new business development strategy
• Negotiate rates and deadlines with prospective and current clients
• Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time, and competitors’ information
• Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
• Understand all industries that TransPerfect markets to including industry leaders, current events and any other pertinent data
• Perform other special projects or duties when required

Who We Are Looking For

Required Skills:

• Minimum Bachelor's degree or equivalent
• Excellent written and verbal English communication skills
• Excellent problem solving and analytical skills
• Strong interpersonal skills
• Effective time management

Where Your Career Is Going

At TransPerfect, there are a lot of growth opportunities. All departments offer career growth and development that can combine your skills, interest and experience. We encourage our employees to have a continuous dialogue with management about growth opportunities throughout your tenure with the company.

End your job search and find your career at TransPerfect #careersNOTjobs.

Why TransPerfect

For more than 25 years, we have honed a culture where all kinds of ideas are shared and new ventures are not only welcomed, but also encouraged. In this fast-paced environment, employees are intellectually stimulated so they can grow alongside the organization. From Intern to President, we believe that every single employee should have a voice and contribute to the amazing services we offer our clients.

• We also offer a comprehensive benefits package including medical, dental, and vision insurance, 401k matching, membership to child-care providers, and other TransPerks. You even get your birthday off because let's face it, we're stoked that you were born.

TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. TransPerfect is committed to all recruitment processes and workplace free from harassment, sexual harassment & discrimination.

For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.