Program Manager

First Citizens Bank; Charlotte (NC); Hybrid; USD 110,000 - 150,000; Full time

Job summary

First Citizens Bank in Charlotte, NC, seeks a highly organized Program Manager, Marketing Delivery to drive planning, orchestration, and execution of cross-channel marketing programs. The role connects marketing strategy, channel teams, and execution partners to align priorities and optimize resources for maximum impact.

The ideal candidate thrives in complexity with a strong operational mindset, balancing rigor with agility to deliver clarity, accountability, and momentum across multiple

Qualifications

• 8+ years of experience in Project management or Program management.
• Experience leading cross-functional teams and coordinating stakeholders.
• Agency and/or financial services experience preferred.

Responsibilities

• Integrated Marketing Strategy & Planning: translate objectives into coordinated channel plans and align business requirements with stakeholders.
• Program Orchestration & Execution: manage end-to-end marketing programs and standardize activation processes.
• Cross-Functional Leadership & Stakeholder Alignment: drive alignment and proactive communication across teams and geographies.
• Risk Management & Operational Excellence: identify risks and bottlenecks, implement mitigation plans.
• Performance Optimization & Continuous Improvement: monitor outcomes with data and derive optimization insights.

Education

Bachelor's Degree

High School Diploma or GED

Job description

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. This role will be located in Charlotte, NC.

We are seeking a highly organized and strategic Program Manager, Marketing Delivery to drive the planning, orchestration, and execution of cross-channel marketing programs. As the connective tissue across marketing strategy, channel teams, and executional partners, this Program Manager will play a critical role in aligning stakeholders, negotiating priorities, and ensuring resources are optimized to deliver maximum impact. The ideal candidate thrives in complexity, brings a strong operational mindset, and has a proven ability to balance rigor with agility—driving clarity, accountability, and momentum across multiple concurrent initiatives.

Responsibilities & Qualifications

Duties & Responsibilities:

Integrated Marketing Strategy & Planning

• Partner with marketing strategists and Centers of Excellence (COEs) — including web, email, digital, events, and PR to develop and operationalize integrated marketing plans
• Translate strategic objectives into coordinated channel plans that drive consistency across touchpoints and customer experiences
• Partner with stakeholders to clarify business requirements, assess feasibility, and prioritize initiatives based on impact and resources

Program Orchestration & Execution

• Orchestrate end-to-end execution of marketing programs and campaigns, collaborating closely with marketing strategy leads and executional teams
• Establish and continuously improve standardized processes for activating marketing programs both internally and externally

Cross-Functional Leadership & Stakeholder Alignment

• Drive cross-functional alignment, ensuring all teams are coordinated and informed throughout the program lifecycle
• Facilitate clear, proactive communication across stakeholders, including regular status updates, milestones, and deliverables

Risk Management & Operational Excellence

• Proactively identify risks, dependencies, and bottlenecks; implement mitigation plans to keep programs on track

Performance Optimization & Continuous Improvement

• Monitor program performance using data and analytics, and recommend optimizations to improve outcomes and efficiency
• Champion a culture of continuous improvement by leveraging insights and post-program learnings to refine future execution

Qualifications

Bachelor's Degree and 8 years of experience in Project management or Program management

OR

High School Diploma or GED and 12 years of experience in Project management or Program management

Preferred Qualifications

• Minmum of 8 years of experience managing marketing programs
• Agency and/or financial services experience preferred
• Familiarity with project management and collaboration tools
• Proven ability to drive alignment and influence stakeholders across functions, levels, and geographies without direct authority

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.