Program Manager

First Citizens; Charlotte (NC); Hybrid; USD 90,000 - 120,000; Full time

Job summary

First Citizens Bank is seeking a highly organized Program Manager, Marketing Delivery in Charlotte, NC for a hybrid role that blends office and remote work. You will drive planning, orchestration, and execution of cross‑channel marketing programs, aligning strategy with channel teams and execution partners to maximize impact.

The ideal candidate thrives in complexity, brings an operational mindset, and has a track record of balancing rigor with agility, delivering clear accountability and

Qualifications

• Bachelor's degree and 8 years of experience in Project management or Program management.
• OR High School Diploma or GED and 12 years of experience in Project management or Program management.
• Experience managing marketing programs is preferred.

Responsibilities

• Integrated Marketing Strategy & Planning: develop and operationalize integrated marketing plans with COEs across channels.
• Program Orchestration & Execution: manage end-to-end execution of marketing programs with strategy leads and execution teams.
• Cross-Functional Leadership & Stakeholder Alignment: drive alignment and regular status updates across functions and geographies.
• Risk Management & Operational Excellence: identify risks and bottlenecks; implement mitigation plans to stay on track.
• Performance Optimization & Continuous Improvement: monitor performance and leverage learnings to improve future execution.

Skills

Cross-functional leadership

Stakeholder management

Risk management

Process optimization

Education

Bachelor's degree in PM/related field

High School Diploma, 12 years experience

Job description

Overview

This is a hybrid role, with the expectation that time working will regularly take place inside and outside of a company office. This role will be located in Charlotte, NC.

We are seeking a highly organized and strategic Program Manager, Marketing Delivery to drive the planning, orchestration, and execution of cross‑channel marketing programs. As the connective tissue across marketing strategy, channel teams, and executional partners, this Program Manager will play a critical role in aligning stakeholders, negotiating priorities, and ensuring resources are optimized to deliver maximum impact.

The ideal candidate thrives in complexity, brings a strong operational mindset, and has a proven ability to balance rigor with agility—driving clarity, accountability, and momentum across multiple concurrent initiatives.

Responsibilities & Qualifications

Duties & Responsibilities:

Integrated Marketing Strategy & Planning

• Partner with marketing strategists and Centers of Excellence (COEs)—including web, email, digital, events, and PR to develop and operationalize integrated marketing plans
• Translate strategic objectives into coordinated channel plans that drive consistency across touchpoints and customer experiences
• Partner with stakeholders to clarify business requirements, assess feasibility, and prioritize initiatives based on impact and resources

Program Orchestration & Execution

• Orchestrate end-to-end execution of marketing programs and campaigns, collaborating closely with marketing strategy leads and executional teams
• Establish and continuously improve standardized processes for activating marketing programs both internally and externally

Cross-Functional Leadership & Stakeholder Alignment

• Drive cross-functional alignment, ensuring all teams are coordinated and informed throughout the program lifecycle
• Facilitate clear, proactive communication across stakeholders, including regular status updates, milestones, and deliverables

Risk Management & Operational Excellence

• Proactively identify risks, dependencies, and bottlenecks; implement mitigation plans to keep programs on track

Performance Optimization & Continuous Improvement

• Monitor program performance using data and analytics, and recommend optimizations to improve outcomes and efficiency
• Champion a culture of continuous improvement by leveraging insights and post-program learnings to refine future execution

Qualifications:

Bachelor's Degree and 8 years of experience in Project management or Program management

OR

High School Diploma or GED and 12 years of experience in Project management or Program management

Preferred Qualifications:

• Minmum of 8 years of experience managing marketing programs
• Agency and/or financial services experience preferred
• Familiarity with project management and collaboration tools
• Proven ability to drive alignment and influence stakeholders across functions, levels, and geographies without direct authority

Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.