Program Manager

HCLTech; Altoona (PA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan

10 days paid time off

Paid time off

Job summary

A leading technology company is seeking an Operations Manager in Altoona, Pennsylvania. The role involves improving operational systems and processes for complex projects, ensuring client satisfaction, and mentoring the project team. An ideal candidate will possess strong problem-solving skills and the ability to communicate transparent project goals. This position offers competitive compensation and a comprehensive benefits package, including medical and retirement plans.

Qualifications

• Experience in operations management for complex projects.
• Strong problem-solving abilities.
• Ability to lead and mentor teams.

Responsibilities

• Improve operational systems and processes.
• Understand and meet client requirements.
• Lead project team and communicate goals.
• Bring new ideas and innovation for process development and organizational progress.
• Provide solutions aligned with customer needs to drive business results.

Skills

Continuous improvement

Problem solving

People management

Team leadership

Strategic planning

Job description

Job description:

Operations Management for complex/large projects with focus on continuous improvement, problem-solving, meeting client SLAs, and empowering teams through effective people management.

Key Responsibilities

1. Improve the operational systems, processes and policies in support of the organization’s mission - specifically, support better management reporting, information flow and management, business process and organizational planning.
2. Understand client requirements and be accountable in ensuring the support team is meeting client expectations.
3. Lead and mentor the project team and ensure transparent communication of project goals.
4. Bring new ideas and innovation for process development and overall organizational progress.
5. Provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.