Program & Management Assistant - Taxpayer Services

IRS-babd5cc6; Lake Forest (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

The Internal Revenue Service is seeking a TAS - Deputy National Taxpayer Advocate. This position supports leadership in addressing systemic issues, guiding taxpayer service improvements, and coordinating TAS initiatives.

Federal experience is not required; candidates may come from public, private, or volunteer sectors. You must meet education and experience requirements by the closing date and demonstrate typing/OA competencies.

Qualifications

• One year of specialized experience at GS-4 or education equivalent.
• Bachelor's degree or four years of education in a related field.
• Combination of education and experience as described.
• For GS-06, at least four specified experience elements.
• For GS-07, at least five specified experience elements.
• Minimum age 18, or 16 with qualifying conditions.
• Typing speed of 40 wpm and Office Automation experience.

Responsibilities

• Ensure accurate notetaking and documentation for management decisions.
• Identify trends or discrepancies to improve workflow efficiency.
• Use record filing systems to research and maintain information.
• Prepare preliminary reports and charts to support findings.
• Draft reports and empowerment documents for program reviews.

Skills

Specialized Experience GS-05

Specialized Experience GS-06

Specialized Experience GS-07

Typing 40 wpm

Office Automation (OA)

Education

Bachelor's degree

4 years of education above high school

Combination of education and experience

Tools

Microsoft Office Suite

Desktop publishing

Electronic mail (email)

Job description

The Internal Revenue Service is seeking a TAS - Deputy National Taxpayer Advocate. This position supports leadership in addressing systemic issues, guiding taxpayer service improvements, and coordinating TAS initiatives.

Federal experience is not required; candidates may come from public, private, or volunteer sectors. You must meet education and experience requirements by the closing date and demonstrate typing/OA competencies.