Taxpayer Services Supervisor & Program Lead

Internal Revenue Service; Kansas City (MO); On-site; USD 54,000 - 76,000; Full time

Job summary

Internal Revenue Service (IRS) in Kansas City seeks a qualified professional for the TS SC - Accounts Management—Kansas City, Taxpayer Services. The role focuses on managing programs and leading a team to deliver high-quality taxpayer services in a federal environment.

Candidates should be able to apply regulations and IRM guidance, oversee planning and workload distribution, and mentor staff to ensure timely, accurate results.

Qualifications

• One year of specialized experience at IR-7 level or equivalent.
• Experience applying regulations and IRM guidelines.
• Ability to lead, mentor, and evaluate staff.
• Experience with planning, workload distribution, and performance management.

Responsibilities

• Plan, assign, and review work; evaluate performance.
• Distribute and monitor workload among employees.
• Provide guidance, training, and development to staff.
• Ensure compliance with IRM requirements and taxpayer rights.

Skills

Leadership experience

Regulatory knowledge

Customer interaction

Data analysis

Workload management

Performance feedback

Training coordination

Policy compliance

Job description

Internal Revenue Service (IRS) in Kansas City seeks a qualified professional for the TS SC - Accounts Management—Kansas City, Taxpayer Services. The role focuses on managing programs and leading a team to deliver high-quality taxpayer services in a federal environment.

Candidates should be able to apply regulations and IRM guidance, oversee planning and workload distribution, and mentor staff to ensure timely, accurate results.