Program Lead: Data Operations & Process Excellence

Wipro Technologies; Raleigh (NC); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off (sick leave included)

Other paid/unpaid leave options

Job summary

Wipro Limited in Raleigh, NC is seeking a Program Lead to oversee daily data collection operations, ensuring projects are delivered on time, meet quality standards, and achieve SLAs. You’ll serve as the primary site contact and partner with leadership to drive operational excellence.

This is a fast-paced, metrics-driven role for a proactive leader who can coach teams, manage priorities, and troubleshoot in a macOS environment.

Qualifications

• High school diploma or GED required.
• 2+ years of experience in operations, program coordination, project coordination, team leadership, business operations, or a related field.
• Strong leadership skills with the ability to coach, mentor, and develop team members.
• Strong communication, organization, and problem-solving skills.
• Experience managing multiple priorities in a fast-paced environment.
• Ability to analyze performance metrics and meet operational goals.
• Proficient in Microsoft Office (Excel, Outlook, PowerPoint).
• Working knowledge of macOS and Apple devices.
• Ability to perform basic hardware, software, and connectivity troubleshooting.

Responsibilities

• Lead daily operations to meet productivity, quality, and SLA targets.
• Serve as the primary contact for site operations, communications, and escalations.
• Monitor workflows, staffing, scheduling, and operational performance.
• Track KPIs and identify opportunities for process improvement.
• Partner with leadership to resolve operational issues and minimize business impact.
• Ensure compliance with quality standards, SOPs, security requirements, and program expectations.
• Lead, coach, and develop leads and associates.
• Support onboarding, training, and performance management of team members.
• Monitor throughput, data quality, attendance, and SOP adherence, implementing corrective actions when needed.
• Own participant experience and ensure a professional customer-focused environment.
• Provide hands‑on support for basic technical troubleshooting in a macOS-based environment.
• Maintain operational reports, documentation, and performance metrics.
• Collaborate across teams to improve efficiency and program success.
• Drive continuous improvement initiatives and operational excellence.

Skills

Leadership

Communication

Organization

Problem-solving

Time management

Education

High school diploma or GED

Tools

Microsoft Office (Excel, Outlook, PowerPoint)

macOS

Apple devices

Job description

Wipro Limited in Raleigh, NC is seeking a Program Lead to oversee daily data collection operations, ensuring projects are delivered on time, meet quality standards, and achieve SLAs. You’ll serve as the primary site contact and partner with leadership to drive operational excellence.

This is a fast-paced, metrics-driven role for a proactive leader who can coach teams, manage priorities, and troubleshoot in a macOS environment.