Program Lead, AI-Enabled Employee Experience

Dropbox; United States; Hybrid; USD 140,000 - 200,000; Full time

Job summary

Dropbox’s Virtual First team researches, tests, and scales better ways of working for a distributed organization. As a Senior Program Manager, Employee Experience, you will own a strategic work stream focused on tool optimization and AI-enabled ways of working, translating opportunities into research, experiments, recommendations, and scalable organizational change.

This role blends program management with research, innovation, and cross-functional stakeholder management.

Qualifications

• 8+ years of experience in program management, organizational effectiveness, workplace strategy, employee experience, or related field.
• Expertise in AI adoption, knowledge management, and digital workflows that boost employee effectiveness.
• Proven ability to lead complex, cross-functional programs from ambiguity to measurable outcomes.
• Experience designing and managing research, pilots, experiments, or evidence-based innovation programs.
• Strong understanding of Virtual First, distributed, hybrid, or modern work models.
• Excellent written, verbal, facilitation, and executive communication skills.

Responsibilities

• Own the strategy, roadmap, priorities, and outcomes of a Virtual First work stream focused on technology, including tools, workflows, automations, AI enablement, and knowledge management.
• Design and lead organizational research, pilots, and experiments testing new ways of working.
• Translate qualitative and quantitative findings into actionable recommendations, behavioral frameworks, and operating models for downstream adoption.
• Manage a portfolio of concurrent programs from scoping through research, validation, and enablement planning.
• Establish objectives, success metrics, milestones, risks, and reporting across the work stream.
• Facilitate cross-functional Steering Committees and initiatives with stakeholders across People, Technology, Communications, Operations, and other functions.

Skills

Program management

Organizational effectiveness

AI enablement

Research methods

Cross-functional leadership

Change management

Job description

Dropbox’s Virtual First team researches, tests, and scales better ways of working for a distributed organization. As a Senior Program Manager, Employee Experience, you will own a strategic work stream focused on tool optimization and AI-enabled ways of working, translating opportunities into research, experiments, recommendations, and scalable organizational change.

This role blends program management with research, innovation, and cross-functional stakeholder management.