PROGRAM LEAD

HRA/DEPT OF SOCIAL SERVICES; New York (NY); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

55a Program

Public Service Loan Forgiveness

Equal Opportunity Employer

Job summary

The Administrative Director of Social Services NM II will lead the strategic formulation, implementation, management, and evaluation of the CityFHEPS Career & Education Bridge (CFHEPS-CEB) initiative within the City’s Office of Career Services.

Reporting to the Assistant Deputy Commissioner for Provider, Client and Business Services, you will supervise Career Services personnel, coordinate interagency partnerships, develop performance rubrics, and establish data workflows to track outcomes

Qualifications

• A baccalaureate degree and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency.
• Education and/or experience equivalent to the above with a bachelor’s degree as a baseline requirement.

Responsibilities

• Oversee strategic formulation, implementation, management, and evaluation of CFHEPS-CEB across multiple boroughs.
• Develop policies and procedures aligning HRA Career Services with DHS shelter workflows.
• Directly supervise Career Services personnel, including coordinators delivering employment readiness and education programs.
• Coordinate with interagency partners to build a comprehensive workforce ecosystem and connect sites like CUNY EDGE and Jobs-Plus.
• Create a rubric to measure participant engagement over a five-year lifecycle and track progress.
• Standardize data collection and compliance workflows at intake, lease-up, onboarding, and renewal milestones.

Skills

Program management

Staff supervision

Policy analysis

Public sector / government

Stakeholder engagement

Education

Baccalaureate degree

Job description

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121)

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Career Services provides Cash Assistance participants and low-income New York City residents with opportunities to strengthen workforce readiness, develop marketable skills, and establish pathways toward sustainable employment and economic mobility. Career Services works closely with clients to identify opportunities aligned with their skills, needs, and career goals and supports their advancement toward long-term career success.

The Administrative Director of Social Services NM II will lead the strategic formulation, implementation, management, and evaluation of the multi-year CFHEPS-CEB initiative. CityFHEPs Career & Education Bridge program bridges housing assistance with intensive, voluntary education and workforce development support, targeting non-CA employable shelter clients who exit through CityFHEPS and CityFHEPS recipients in the community.

Under executive direction, with broad latitude for independent action or decision, the Administrative Director of Social Services NM II (ADSS NM II) will function as the Program Lead for the newly established CityFHEPS Career & Education Bridge (CFHEPS-CEB) initiative within the Office of Career Services. Reporting directly to the Assistant Deputy Commissioner (ADC) for Provider, Client and Business Services, the ADSS NM II will perform highly difficult and complex policy, economic, and operational analyses related to the provision of social services, workforce development, education and training programs for DSS/HRA/DHS clients.

Career Services is recruiting to hire one (1) ADSS NM II to function as Program Lead who will:

• Oversee the implementation and growth of the CityFHEPS Career & Education Bridge (CFHEPS-CEB) initiative, managing service delivery across a multi-borough infrastructure for target population.
• Participate in the development of policies and procedures for CFHEPS-CEB, aligning HRA Career Services with Department of Homeless Services (DHS) shelter workflows.
• Directly supervise dedicated HRA Career Services personnel, including Community Coordinators providing employment readiness and job development and education and training programs.
• Facilitate and maintain linkages with HRA programs to build a comprehensive workforce ecosystem, such as CUNY EDGE, Business Link, Jobs-Plus, Career Track, and Community Centered Workforce Development sites and others.
• Participate in the development of a rubric to define, measure, and track meaningful participant engagement in Career Services programming over a five-year lifecycle.
• Establish systems to evaluate client progress metrics while accounting for unique household baseline education, career tracks, and critical life events.
• Standardize data collection and compliance workflows at critical administrative milestones, including shelter intake, lease-up, provider onboarding, semi-annual reviews, and annual rental subsidy renewals.
• Direct the compilation of annual renewal summaries that provide participants with concrete, preliminary assessment of subsidy renewals beyond year five.
• Direct and evaluate a broad spectrum of programmatic activities across providers, managing the deployment of contracted program staff across Jobs-Plus and Community Centered Workforce Development centers.
• Coordinate dedicated Job Developers situated at Career Services program sites to optimize localized employer networks, interview coordination, and direct job placements.
• Oversee the strategic expansion of the CUNY EDGE framework, ensuring a seamless client experience.
• Serve as liaison at high-level interagency and external meetings, interpreting complex procedural changes to partners, providers, and community stakeholders.

Hours/Shift: 9am - 5pm (Flexible)

ADMINISTRATIVE DIRECTOR OF SOC - 1005C

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or
2. Education and/or experience equivalent to "1" above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in "1" above.

Preferred Skills

• High level experience in management and operations, preferably within a government context.
• Experience managing staff.
• Experience in the field of program integrity/government accountability.
• Complete discretion when handling sensitive or confidential information.
• Excellent public speaking, written, presentation, interpretive and interpersonal skills.
• Ability to work under pressure, draft quick responses, meets immediate and often unforeseen deadlines.
• Proven experience in community relations and intergovernmental relationships.
• Knowledge of DSS-HRA-DHS and related social service policies at city, state and federal levels of government.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.