PROGRAM ADMINISTRATOR

Dept. of Homeless Services; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

The Department of Homeless Services (DHS) is seeking an Administrative Director of Social Services M-III to oversee program administration, shelter operations, and provider contracts. This senior role focuses on ensuring safe facilities, regulatory compliance, and responsive service delivery for New Yorkers facing homelessness.

Ideal candidates bring substantial experience in large government or social services organizations, strong communication skills, and the ability to coordinate across

Qualifications

• A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, etc., with one year at administrative/managerial level.
• Graduate education may substitute for up to three years of experience as described.
• A valid NYS license as LCSW or LMSW may substitute for three years of experience.

Responsibilities

• Be responsible for the administration of directly operated and/or contracted facilities and ensure safe, well-maintained environments.
• Ensure compliance with mandates, agency standards, and regulatory requirements governing shelter rights and conditions.
• Respond to critical incidents and other significant events affecting clients’ health and safety; conduct routine site visits.
• Oversee program activities and social services to ensure optimal service delivery; evaluate program performance and outcomes; liaise with communities and providers.

Skills

Oral and written communication

Regulations knowledge

Experience with homeless populations

Policy and procedures familiarity

Team collaboration

Education

Baccalaureate degree

Graduate degree substitutions

LCSW/LMSW license substitution

Job description

ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES M-III

APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE OR BE REACHABLE WITH THE SCORE OF 100 ON THE OPEN COMPETITIVE ADMINISTRATIVE DIRECTOR OF SOCIAL SERVICES EXAM (# 1121).

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and nonprofit organizations, DHS works to prevent homelessness before it begins, reduce street homelessness, provide temporary shelter, and connect individuals and families to stable housing all with a focus on accountability, empathy, and equity.

DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness.

The Division of Shelter Operations oversees the day-to-day operations of the agency’s Single Adult, Adulty Families and Families with Children shelter systems, both directly run and contracted providers. The work done in this Division centers on the re-housing of all shelter populations and the implementation of programming/shelter initiatives. This Division is responsible for making sure that services to the City’s most vulnerable population are delivered 24 hours a day, seven days a week, 365 days a year and throughout the five boroughs.

The Department of Homeless Services (DHS) is recruiting for one Administrative Director of Social Services M-III to function as a Program Administrator who will:

• Be responsible for the administration of directly operated and/or contracted facilities and will ensure the provision of services in a safe and well-maintained environment.
• Ensure compliance with applicable mandates, agency standards and regulatory requirements governing the right to shelter and shelter conditions.
• Respond to critical incidents and other significant events affecting clients’ health and/or safety.
• Conduct routine site visits.
• Oversee programs activities and the provision of social services to ensure optimal service delivery.
• Review and conduct various analyses to measure programs’ performance and placements as it relates to goals, targets, and outcomes.
• Identify needs and make recommendations for improvement.
• Provide directions to enhance communication between the agency and providers.
• Confer with staff as needed regarding programmatic and personnel issues.
• Supervise the shelter contracting process to ensure compliance with applicable terms and conditions and follow agency policies and procedures.
• Evaluate Requests for Proposals (RFPs), participate in contract negotiations, prepare contract related reports and participate in the planning of policies, procedures, and programs.
• Liaise and interface with local Community Boards to promote and maintain cooperative relationships in the community.
• In addition, the selected candidate will be required to work on special initiatives, as needed.

ADMINISTRATIVE DIRECTOR OF SOC - 10056

Minimum Qualifications

1. A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, in a large governmental agency, business firm, civic or community organization operating in the area of social services, including one year at the administrative or managerial level; or

2. Education and/or experience equivalent to "1" above. Graduate education or a license may substitute for up to a maximum of three years of experience in the area of social services, but not for the one year of experience at the administrative or managerial level as described in "1" above, as follows:

• (A) A master’s degree from an accredited college or university in accounting, business, child welfare, counseling, economics, education, finance, human resources, labor relations, management, management science, nursing, operations research, organizational behavior, personnel or public administration, political science, psychology, sociology, social work, statistics, and/or urban studies may substitute for two years of experience; and/or
• (B) Graduate education beyond the baccalaureate degree may be substituted at the rate of 30 semester credits from an accredited college or university in the area(s) listed in “2(A)” above for each year of experience up to a maximum of three years; or
• (C) A valid New York State Registration as a Licensed Clinical Social Worker (LCSW) or Licensed Master of Social Work (LMSW) may substitute for three years of experience.

However, all candidates must have a baccalaureate degree from an accredited college and one year of experience at the administrative or management level as described in “1” above.

Preferred Skills

• Exceptional oral and written communication skills to effectively convey the agency vision to staff, providers, and the public and a demonstrated ability to achieve desired outcomes.
• Working knowledge of New York City and State regulations that govern DHS.
• Experience working with homeless individuals and/or families.
• Familiarity with DHS policies and procedures.
• Extensive experience in social services, health, or other human services operations and administration.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.