Program Guide

Spectrum Health Systems, Inc; North Adams (MA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Company-paid life insurance

Paid time off

Tuition reimbursement

401k with company match

Discounts

Job summary

Spectrum Health Systems, Inc in North Adams, MA is hiring for a Full-time Program Safety Guide in an outpatient treatment program. You will help greet clients, support safe operations, and monitor safety in common areas including the parking lot.

The role requires a high school diploma or GED, prior experience in customer service or security, and basic computer skills with Windows, Outlook and Word. Competitive pay and benefits are offered.

Qualifications

• High school diploma or GED required.
• Prior experience in customer service, security, or with individuals with substance use disorders.

Responsibilities

• Promote and maintain a safe pro-social environment for clients who come daily to receive their medication.
• Greet clients, provide customer service, monitor safety of clients and staff, and communicate trauma-sensitively to guide clients in and out of the program.

Skills

Customer service

Security

Trauma‑informed approach

Computer skills

Education

High school diploma or GED

Tools

Windows 2000

Microsoft Outlook

Microsoft Word

Job description

Description

Location: North Adams, MA - Outpatient Treatment Program.

Schedule: Full-time

Pay rate: $20.15-$23.33/hour

Benefits:

• Health, dental, vision insurances/additional voluntary insurances


• Company-paid life insurance/employee assistance programs


• Generous paid time off accrual


• Tuition reimbursement/loan repayment options


• 401k with company match up to 7%!


• Discounts on wide array of services/entertainment nationwide

The Program Safety Guide is responsible for:

• Promoting and maintaining a safe pro-social environment for clients who come to the program daily to receive their medication.


• This includes, but is not limited to: greeting clients, customer service, monitoring for client and staff safety, and communicating with clients in a trauma sensitive manner that guides clients in and out of the program orderly.


• Effectively managing crowd control and monitoring for safety and alertness both in the common areas of the program, including the parking lot.


• Using de-escalation and trauma informed strategies to manage conflict among clients and visitors in the program and utilize staff support as needed.

Qualifications

• High school diploma or GED required.


• Prior experience working in customer service, security, and/or with individuals with substance use disorders.


• Computer experience and familiarity with Windows 2000, Microsoft Outlook and Microsoft Word required.