Program Director, Patient Support & Hospital Partnerships

Harboring Hearts; New York (NY); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

Salary range: $80,000–$85,000

Health insurance

401(k) with employer contribution

Paid time off & holidays

Flexible work arrangement

Annual performance review

Professional development

Job summary

Harboring Hearts seeks a hands‑on Program Director to oversee daily operations of patient support programs, including hospital referrals, grants, and events. You will ensure timely responses and accurate assistance across our growing partner network in the New York metropolitan area.

You will partner with the CEO to expand into new geographies, develop operational processes, manage budgets, and strengthen the Medical Advisory Board while maintaining high quality program delivery and stakeholder

Qualifications

• Minimum 3 years of experience in nonprofit program delivery, healthcare, patient support services, or social services.
• Bachelor's degree in public health, social work, nonprofit management, or a related field.
• Demonstrated comfort with hands‑on program administration - you will run intake, records, logistics, follow‑up.
• Experience building and maintaining relationships with institutional partners such as hospitals, health systems, or community organizations.
• Strong organizational skills: managing timelines, budgets, competing priorities, and detailed records with a high degree of accuracy.
• Experience collecting program data and translating it into reporting for leadership, funders, or external partners.
• Excellent written and verbal communication skills, with the ability to adapt approach across clinical, philanthropic, and community audiences.
• Comfort working in a small organization where roles are broad and everyone takes on tasks as needed.
• Proficiency with remote collaboration tools and standard office software.
• Residence in the New York metropolitan area and ability to travel to hospital sites and organizational events as needed.

Responsibilities

• Run the day‑to‑day operations of Harboring Hearts' Emergency Fund and act as lead coordinator for all patient and hospital programs and events.
• Manage the referral process end to end - intake, eligibility review, approval, and follow‑up - for several hundred patient assistance requests each year.
• Administer patient assistance disbursements accurately and on time, working within established internal controls alongside the CEO, bookkeeper and audit team.
• Coordinate the logistics of patient and hospital facing events including vendors, venues, volunteers, and patient participation.
• Maintain complete, accurate program records, files, and documentation.
• Handle the administrative work the programs require: correspondence, scheduling, materials, tracking, and vendor coordination.

Skills

Nonprofit program delivery

Healthcare experience

Communication skills

Remote collaboration tools

Travel to sites

Education

Bachelor's degree in public health, social work, nonprofit management, or related field

Master's degree in public health, social work, or related field

Tools

CRM systems

Grants management systems

Case management software

Job description

Harboring Hearts seeks a hands‑on Program Director to oversee daily operations of patient support programs, including hospital referrals, grants, and events. You will ensure timely responses and accurate assistance across our growing partner network in the New York metropolitan area.

You will partner with the CEO to expand into new geographies, develop operational processes, manage budgets, and strengthen the Medical Advisory Board while maintaining high quality program delivery and stakeholder