Program Director - Multi-Site Operations & Strategy

Doma; Hudson (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Referral Bonus Program

401(k) Retirement Plan

On-Demand Pay

Medical, Dental, and Vision Insurance

Profit Sharing

Job summary

Doma in Hudson, WI seeks an Operations Manager to oversee daily operations across two or more sites, ensuring high-quality, person-centered services. You will lead site supervisors, manage budgets, ensure staffing, and drive adherence to regulations.

Responsibilities include supervision, staffing, performance reviews, on-site presence, KPI-driven decision making, and collaboration with guardians, case managers, and external stakeholders. Shift: Mon-Thu 8am-4pm; Salary range $55,000–$75,000.

Qualifications

• Bachelor's degree or higher in human services or related field.
• Experience meeting stated education/experience combinations.
• Supervisory experience in a direct care program is required.

Responsibilities

• Oversee daily operations of two or more sites with high-quality, person-centered services.
• Ensure regulatory compliance at local, state and federal levels including licensing.
• Lead and manage site supervisors and direct support staff; ensure staffing levels.
• Conduct regular supervision, coaching, and performance reviews.
• Maintain on-site presence with regular walk-throughs and audits.
• Manage program budgets and monitor expenses aligned to targets.
• Support development and implementation of individual service plans.
• Foster relationships with guardians, case managers, and stakeholders.
• Ensure timely documentation, incident reporting, and follow-up actions.
• Collaborate on strategic planning, program expansion, and talent development.
• Support data-driven decision making using KPIs; respond to emergencies.

Education

Bachelor's degree in human services

Associate degree in human services

Diploma in human services

Minimum 50 hours of education and training in human services

Four years of direct care experience under supervision

Minimum three years of supervisory experience in direct support

Job description

Doma in Hudson, WI seeks an Operations Manager to oversee daily operations across two or more sites, ensuring high-quality, person-centered services. You will lead site supervisors, manage budgets, ensure staffing, and drive adherence to regulations.

Responsibilities include supervision, staffing, performance reviews, on-site presence, KPI-driven decision making, and collaboration with guardians, case managers, and external stakeholders. Shift: Mon-Thu 8am-4pm; Salary range $55,000–$75,000.