Operations Manager

Innovative Services; Green Bay (WI); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health benefits

4 weeks vacation

Paid holidays

Tuition reimbursement

Job summary

Innovative Care Services is seeking a Health Care Operations Manager to oversee operations across multiple Wisconsin CB RF/F? facilities. The role includes operational, personnel, and budget support, onboarding and supervising Program Managers, and ensuring compliance with applicable standards.

The position is 24-hour on-call with weekly statewide travel and requires reliable transportation. Competitive salary range offered with full benefits.

Qualifications

• Requires minimum 2 years of related experience.
• Requires minimum two years supervisory experience.
• Exempt/salaried position, 40 hours per week.
• Salary range $55,000–$65,000 based on experience.

Responsibilities

• Respond to emergencies on a 24-hour basis via phone or in person.
• Provide direct supervision, onboarding, and training of Program Managers.
• Provide interim Program Manager support.
• Manage billing, payroll, scheduling, and training for programs.
• Collaborate to improve program efficiencies and implement updates.
• Work with the Operations Director on budgets and contracts to sustain finances.
• Build and maintain community relationships to promote the organization.
• Ensure compliance with internal and external standards and quality control.
• Support quality and sentinel event investigations and resolutions.
• Coordinate resources (float staff, system specialists, enabling tech).
• Assist Program Managers with scheduling and floor coverage as needed.

Skills

Supervisory experience

Related experience

Job description

Health Care Operations Manager

Innovative Care Services has an opening for an Operations Manager. This role will oversee operations at 6 Wisconsin State Licensed Community Based Residential Facilities (CBRF) and Adult Family Homes (AFH) programs/facilities.

Operations Managers provide operational, personnel, and budget support to all programs within their assigned units. Operations Managers work to ensure overall compliance with federal, state, county, and funding organizations' standards. These positions are responsible for onboarding, training, and direct supervision of assigned Program Managers. This is a 24 hour on call position. A reliable vehicle with appropriate state insurance is required. This position requires weekly travel to assigned programs and other statewide travel as assigned.

Who Are We?

Innovative Care Services is a 501(c)(3) nonprofit organization with the mission to care for individuals with disabilities and help them lead fulfilling lives while remaining as independent as possible. We aim to inspire, serve, and involve our clients in order to help them live their best lives.

Innovative Services started in 2004 with the vision to give those with developmental disabilities the best quality of life in their community. We continue to grow throughout the state of Wisconsin and have expanded our supports to people of all ages with varying needs.

Duties and Responsibilities

• Must be available on a 24-hour basis, via phone or in person as needed, to respond to emergency situations.
• Provide direct supervision, onboarding, and training of assigned Program Managers.
• Provide interim Program Manager support.
• Ensure all program related tasks are completed including billing, payroll, scheduling, training, etc.
• Work collaboratively to evaluate program efficiencies and advocate for/implement updates and enhancements as needed.
• Collaborate with the Operations Director based on financial reporting, budgets, and contractual obligations to develop strategies that work to minimize risk and promote the company’s financial sustainability.
• Develop and maintain relationships in the community that are necessary to promote and capitalize positive relations with our organization.
• Ensure all internal and external quality standards are being met.
• Implement business unit best practices and provide frequent quality and compliance checks as it relates to service implementation, medications, program finances, client charting, incident reporting, etc.
• Attend business unit safety meetings to determine trends and learn best practices.
• Work collaboratively with the Operations Director to best utilize operational resources including float staff, system specialists, and enabling technology.
• Support Program Managers with scheduling and floor coverage as needed utilizing all business unit resources available.
• Provide direct floor support if/when needed.
• Support quality and sentinel event investigations as needed. Implementing needed resolutions in a timely manner.
• Provide conflict resolution support to Program Managers when dealing with internal and external stakeholders.

Qualifications

• Minimum 2 years of related experience.
• Minimum two years supervisory experience.
• This is an Exempt/Salaried position/40 hours per week.
• Salary range - $55,000 - $65,000 based on experience.

What We Offer

• Full benefits package (Health, Dental, Vision, STD, LTD, Life)
• 4 weeks paid vacation time
• Paid holidays
• Tuition reimbursement (Lakeland and Rasmussen Universities)