Multi-Site Program Manager, Human Services Leader

anchorhome; Timonium (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Anchor Home in Baltimore County, MD, is seeking a Program Manager to lead daily operations across residential, day, and personal supports programs, ensuring quality, safety, and licensing compliance.

You will supervise House Managers and program staff, coordinate services with nursing and case management, and promote person-centered outcomes while driving staff development and audit readiness across multiple sites.

Qualifications

• Bachelor’s degree in Human Services, Business Administration, or related field.
• Minimum of 5 years of experience in residential or human services program management.
• Strong understanding of DDA and COMAR regulations and compliance requirements.
• Demonstrated ability to travel between program sites as needed.

Responsibilities

• Oversee daily operations across all programs, ensuring licensing, health, and safety compliance.
• Manage staffing levels, schedules, and attendance to ensure coverage and PCP compliance.
• Conduct regular site visits to assess program quality, documentation, and environment.
• Collaborate with Program Director to address deficiencies and maintain audit readiness.
• Identify operational gaps and implement improvements to enhance service delivery.
• Provide 24/7 on-call coverage for assigned homes.

Skills

Leadership

Communication

Problem-solving

Team management

Education

Bachelor’s degree in Human Services, Business Administration, or related field

Job description

Anchor Home in Baltimore County, MD, is seeking a Program Manager to lead daily operations across residential, day, and personal supports programs, ensuring quality, safety, and licensing compliance.

You will supervise House Managers and program staff, coordinate services with nursing and case management, and promote person-centered outcomes while driving staff development and audit readiness across multiple sites.