Program Director - Mail Services - Remote

Lensa; Phoenix (AZ); Remote; USD 80,000 - 110,000; Full time

Job summary

A leading company is seeking a Program Director for Mail Services to manage teams and deliver operational strategies. The role involves overseeing staffing, compliance, and project management within the logistics sector, requiring strong leadership and communication skills. Ideal candidates will have a Bachelor's degree and extensive experience in mail and shipping logistics, with the ability to drive improvements and manage cross-functional projects.

Qualifications

• 4+ years in Mail/Shipping/Logistics and warehouse operations/management.
• Operational knowledge of material handling equipment.
• Experience in staffing, training, coaching, and performance management.

Responsibilities

• Manage teams delivering projects and programs in Mail & Document Services.
• Evaluate staffing needs and oversee daily operations.
• Provide insights on compliance with postal regulations and best practices.

Skills

Communication

Leadership

Organizational Skills

Problem Solving

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Program Director - Mail Services - Remote

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Program Director - Mail Services - Remote

Job ID: 218995

Posted: 12-May-2025

Service line: GWS Segment

Role type: Full-time

Areas of Interest: Facilities Management

Locations: Charlotte, NC; Cleveland, OH; Dallas, TX; Miami, FL; Phoenix, AZ; Portland, OR; Salt Lake City, UT; Tampa, FL

About The Role

As a CBRE Program Director, you will manage teams responsible for delivering a portfolio of projects and programs. You will serve as the Subject Matter Expert (SME) in Mail & Document Services, Shipping & Receiving, and Document Services, providing industry expertise to create and deliver operational strategic programs and ensure a superior customer experience. Your role involves analyzing, evaluating, creating, and delivering operational plans to provide best-in-class services to clients.

What You’ll Do

• Evaluate scope of work to determine staffing needs for daily operations.
• Create presentation materials outlining methodology and industry knowledge applied to staffing and operational models.
• Utilize cross-functional roles to deliver cost-effective staffing and resource solutions.
• Provide insights on compliance with postal regulations, shipping requirements (IATA/DOT), security screening (CBRNE), safety standards (HAZMAT, PPE), including HAZMAT IATA Lab Services.
• Assess current processes and identify improvements.
• Offer guidance on best practices and industry standards for mail and shipping operations.
• Assist account teams with troubleshooting operational challenges and implementing solutions.
• Supervise staff, monitor training and development, conduct performance evaluations, and manage recruitment during transitions.
• Oversee daily activities, establish work schedules, assign tasks, cross-train staff, and set deadlines.
• Track budgets, explain variances, and record operational data for reporting.
• Act as a point of contact for clients and escalate staffing or delivery issues.
• Support resource allocation, facilitate project review meetings, and develop processes to support client needs.
• Report project statuses to senior management.
• Manage cross-functional projects end-to-end, developing program charters and timelines.
• Manage relationships with internal teams, vendors, and clients to meet deadlines.
• Leverage knowledge across disciplines to improve departmental performance.
• Lead by example, model CBRE RISE values, and negotiate with external partners.
• Identify and resolve complex operational and organizational problems.
• Drive improvements in existing methods, processes, and standards.
• Ask questions and determine root causes to enhance operations.
• Travel up to 50%, including some weekends.

What You’ll Need

• Bachelor's Degree preferred, with 4 years of relevant experience, or a combination of education and experience totaling 6+ years.
• 4+ years in Mail/Shipping/Logistics and warehouse operations/management.
• 4+ years experience with HazMat, IATA, DOT (including 49 CFR regulations); certifications preferred but must be obtained within 120 days.
• Operational knowledge of material handling equipment (forklifts, pallet jacks, carts, dollies) and regulatory compliance.
• Experience in staffing, training, coaching, and performance management.
• Ability to articulate complex concepts clearly across all organizational levels.
• Strong communication and documentation skills.
• Leadership skills to set and achieve targets impacting multiple departments.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Excellent organizational skills and inquisitive mindset.
• Authorized to work in the U.S. without sponsorship.

Equal Employment Opportunity

CBRE is committed to providing equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political beliefs, or other protected categories.

Candidate Accommodations

CBRE provides reasonable accommodations for individuals with disabilities. Contact us at [e-mail] or call [phone] (U.S.) or [phone] (Canada) for assistance.

Additional Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: IT Services and IT Consulting

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