Program Director - Mail Services - Remote

CBRE; Charlotte (NC); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Program Director for Mail Services to manage project teams and operational strategies. This remote role involves overseeing staffing, compliance, and performance management while ensuring superior customer experience. Candidates should have a strong background in logistics and leadership skills.

Qualifications

• 4+ years in Mail/Shipping/Logistics and warehouse management.
• Experience in staffing, training, coaching, and performance management.

Responsibilities

• Manage teams delivering projects and programs in mail services.
• Evaluate staffing needs and oversee team activities.
• Conduct process assessments and identify improvement areas.

Skills

Leadership

Communication

Organizational Skills

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Program Director - Mail Services - Remote

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Program Director - Mail Services - Remote

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Locations include Charlotte, North Carolina; Cleveland, Ohio; Dallas, Texas; Miami, Florida; Phoenix, Arizona; Portland, Oregon; Salt Lake City, Utah; Tampa, Florida, USA.

About The Role

As a CBRE Program Director, you will manage teams responsible for delivering a portfolio of projects and programs. As the Subject Matter Expert (SME) in Mail, Document Services, Shipping & Receiving, your expertise is critical for creating and delivering operational strategies and ensuring a superior customer experience. You will analyze, evaluate, create, and implement operational plans to provide industry-leading services to our clients.

What You’ll Do

• Evaluate scope of work to determine staffing needs for daily operations.
• Create presentation materials on methodology and industry knowledge for staffing and operational models.
• Utilize cross-functional teams to deliver cost-effective staffing solutions.
• Provide insights on compliance and regulatory requirements related to mail, shipping, and receiving, including postal regulations, IATA/DOT, security screening (CBRNE), and safety standards (HAZMAT, PPE).
• Conduct process assessments and identify improvement areas.
• Offer guidance on best practices and industry standards in mail and shipping operations.
• Assist account teams with troubleshooting operational challenges and implementing solutions.
• Supervise staff, monitor training and development, conduct performance evaluations, and assist with recruitment during transitions.
• Oversee team activities, establish work schedules, assign tasks, and cross-train staff.
• Track budgets and explain variances.
• Record time for financial and operational reporting.
• Serve as a client contact and escalation point for staffing, bandwidth, or delivery issues.
• Assist in resource allocation and facilitate project status meetings.
• Train staff and develop processes to support client needs.
• Report project and program status to senior management.
• Manage cross-functional projects from initiation to completion, ensuring schedules are met and issues resolved.
• Manage relationships with internal, external, and vendor partners to meet deadlines.
• Apply knowledge across disciplines to improve departmental and cross-functional performance.
• Lead by example, model CBRE RISE values, and negotiate with external partners.
• Identify and resolve complex operational and organizational problems.
• Improve existing methods, processes, and standards.
• Ask questions and determine root causes to enhance operations.
• Travel up to 50%, including some weekends.

What You’ll Need

• Bachelor's Degree preferred with 4+ years of relevant experience; or a combination of education and experience totaling 6+ years.
• 4+ years in Mail/Shipping/Logistics and warehouse management.
• 4+ years in HazMat, IATA, DOT (including 49 CFR regulations); certifications preferred but must be obtained within 120 days if not already certified.
• Knowledge of material handling equipment (forklifts, pallet jacks, carts, dollies) and regulatory safety standards.
• Experience in staffing, training, coaching, and performance management.
• Ability to articulate complex concepts clearly to all organizational levels.
• Strong communication and documentation skills.
• Leadership skills to set and achieve targets impacting multiple departments.
• Proficiency in Microsoft Office (Word, Excel, Outlook, Teams).
• Excellent organizational skills and an inquisitive mindset.
• Authorized to work in the U.S. without sponsorship now or in the future.

EEO and Accommodation

CBRE is committed to providing equal employment opportunities and reasonable accommodations for individuals with disabilities during the application process. Contact [e-mail] or call [phone] (U.S.) / [phone] (Canada).

Additional Details

• Service line: GWS Segment
• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other

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