Program Director - Mail Services - Remote

Lensa; Salt Lake City (UT); Remote; USD 85,000 - 110,000; Full time

Job summary

A leading company is seeking a Program Director to manage teams in Mail Services. This role involves overseeing project delivery, ensuring compliance with regulations, and enhancing customer experience. The ideal candidate will have strong leadership and analytical skills, with a background in logistics management. You will be responsible for developing operational plans and managing budgets while coordinating resources and facilitating project meetings.

Qualifications

• 4+ years in Mail/Shipping/Logistics management.
• Experience with HazMat, IATA, DOT regulations.

Responsibilities

• Manage teams delivering a portfolio of projects and programs.
• Supervise staff, oversee training, conduct performance evaluations.
• Develop processes and report project status to senior management.

Skills

Leadership

Organizational Skills

Analytical Skills

Communication

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

Program Director - Mail Services - Remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, CBRE, is seeking professionals. Apply via Lensa today!

Job Details

• Job ID: 218995
• Posted: 12-May-2025
• Service line: GWS Segment
• Role type: Full-time
• Areas of Interest: Facilities Management
• Locations: Charlotte, NC; Cleveland, OH; Dallas, TX; Miami, FL; Phoenix, AZ; Portland, OR; Salt Lake City, UT; Tampa, FL

About The Role

As a CBRE Program Director, you will manage teams responsible for delivering a portfolio of projects and programs. You will serve as the Subject Matter Expert (SME) in Mail, Document Services, Shipping & Receiving, and Document Services, providing industry expertise to develop and deliver operational strategic programs and enhance customer experience. Your role involves analyzing, evaluating, creating, and implementing operational plans to provide best-in-class services to clients.

What You’ll Do

• Evaluate scope of work to determine staffing needs
• Create presentation materials for client proposals
• Develop cost-effective staffing and operational models
• Ensure compliance with postal, shipping, security, and safety regulations including HAZMAT, IATA, DOT
• Assess current processes and identify improvements
• Provide guidance on industry standards for mail and shipping operations
• Support troubleshooting and operational challenges
• Supervise staff, oversee training, conduct performance evaluations, and manage hiring during transitions
• Manage budgets and track financial performance
• Serve as client contact and escalation point
• Coordinate resources and facilitate project meetings
• Develop processes and report project status to senior management
• Oversee cross-functional projects, ensuring timely completion
• Manage relationships with vendors and stakeholders
• Lead by example, model organizational values, and negotiate with partners
• Identify and solve complex operational problems
• Travel up to 50%, including some weekends

What You’ll Need

• Bachelor's Degree preferred; 4+ years relevant experience, or 6+ years combined education/experience
• 4+ years in Mail/Shipping/Logistics management
• Experience with HazMat, IATA, DOT regulations; certifications preferred (must obtain IATA/DOT certifications within 120 days)
• Knowledge of material handling equipment and safety regulations
• Leadership experience in staffing, training, and performance management
• Ability to communicate complex concepts clearly
• Proficiency in Microsoft Office suite
• Strong organizational and analytical skills
• Authorized to work in the U.S. without sponsorship

Additional Information

CBRE is committed to equal employment opportunity and provides accommodations for applicants with disabilities. For assistance, contact [e-mail] or call [phone] (U.S.) / [phone] (Canada).

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Other

Industries: IT Services and IT Consulting